System Administrator I (Practice IT)

Dandy

1d•Hybrid

About The Position

The Systems Administrator I serves as the frontline guardian of IT integrity for our Practices, ensuring the technology supporting our customers' daily operations is consistently stable, secure, and optimized. This role requires a blend of hands-on L2 technical troubleshooting and a proactive focus on automation and comprehensive documentation, all aimed at delivering a reliable and seamless technical experience for every practice we support.

Requirements

3+ years of professional experience working in an IT role
Knowledge of network protocols and technologies, including TCP/IP, DNS, DHCP, VPN, and VLANs
Familiarity with Microsoft Windows Server and Active Directory, and Google Workspace
Experience with Windows operating systems and hardware
Strong problem-solving and analytical skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team

Nice To Haves

Experience providing IT support in the dental or medical field.
Experiencing working with 3Shape, iTero, Alliedstar, or Medit
Relevant industry certifications, such as CompTIA A+, Network+, or Microsoft MCP
Experience with cloud computing platforms, such as AWS, Azure, GCP
Experience with Asset Management
Experience with automation systems, like Better Cloud and Zapier
Familiarity with scripting languages, such as PowerShell, Bash, Python
Understanding of ITIL principles and best practices
Bachelor's degree in Computer Science, Information Technology, or a related field
Experience supporting customers abroad in Europe and Asia

Responsibilities

Assist in the installation, configuration, and maintenance of computer hardware, software, and peripherals
Troubleshoot and resolve technical issues related to network, server, and workstation systems, and cloud systems
Monitor system performance and ensure the availability and reliability of all IT systems
Create documentation that enables fulfillment and CX teams to provision and troubleshoot customer hardware and software.
Provide technical support to end-users, including remote support
Assist with IT projects and initiatives as needed
Stay up-to-date with emerging trends and technologies in the field of IT
Participate in an on-call rotation for after-hours support and incident response
On-site office support to be provided two to three days per week, with additional support available as needed