System Administrator I - Weekend shift

FLASH Technology Group • Annapolis Junction, MD

2d • Onsite

About The Position

Interviewing for a System Administrator I/Tier I Help Desk! TS/SCI with POLYGRAPH clearance necessary! Are you ready to make a meaningful impact with a company that values your technical ambition? Join us and experience a company where your contributions truly make a difference! Friday-Monday, 6am - 4pm

Requirements

• HS or GED with 10 years of experience. OR BS and 5 years of experience.
• Must have Customer Service and ServiceNow Ticketing experience.
• Must already have an IAT level I certification.
• Must be a US citizen.
• TS/SCI with POLYGRAPH clearance necessary!

Responsibilities

• Respond to user inquiries via phone email, chat or ticketing systems.
• Log and track support requests using help desk ticketing systems.
• Diagnose and resolve technical issues to hardware, software and network connectivity.
• Provide step by step guidance to users for troubleshooting common problems.
• Escalate complex issues to second-level support or specialized teams, via ticketing systems.
• Provide guidance to less experienced professionals mentoring new hires and trainees when needed.
• Install, configure, and update software on user devices.
• Assist with password resets account lockouts and access issues.
• Support basic printer , scanner, and peripheral troubleshooting.
• Help maintain inventory of IT assets.
• Document and report solutions and procedures for recurring issues for leadership review.
• Maintain and report accurate records/tickets of support interactions and resolutions.
• Contribute to knowledge base articles for fellow co-workers and users to assist at arriving at self service solutions.
• Accurately create and submit tickets for users containing all needed information and troubleshooting steps taken.
• Maintain a professional and empathetic tone when dealing with users and co-workers.
• Communicate technical information clearly to non-technical users.
• Document and reply provide d updates on ticket status and possible resolutions.
• Actively participate in team environment assisting co-workers when needed.

Benefits

• 401(k) with 6% company match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• Complimentary Identity Theft Protection
• Tuition Reimbursement
• Paid Time Off
• Referral bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED