System Administrator I- Weekend Afternoon Shift

FLASH Technology Group • Annapolis Junction, MD

2d • Onsite

About The Position

Interviewing for a System Administrator I/Tier I Help Desk! TS/SCI with POLYGRAPH clearance necessary! Are you ready to make a meaningful impact with a company that values your technical ambition? Join us and experience a company where your contributions truly make a difference! This role operates on a Friday-Monday schedule, from 12pm to 10pm.

Requirements

• HS or GED with 10 years of experience OR BS and 5 years of experience.
• Customer Service experience.
• ServiceNow Ticketing experience.
• Must already have an IAT level I certification.
• Must be a US citizen.
• TS/SCI with POLYGRAPH clearance necessary.

Nice To Haves

• Mentoring new hires and trainees.

Responsibilities

• Respond to user inquiries via phone, email, chat, or ticketing systems.
• Log and track support requests using help desk ticketing systems.
• Diagnose and resolve technical issues related to hardware, software, and network connectivity.
• Provide step-by-step guidance to users for troubleshooting common problems.
• Escalate complex issues to second-level support or specialized teams via ticketing systems.
• Provide guidance to less experienced professionals, mentoring new hires and trainees when needed.
• Install, configure, and update software on user devices.
• Assist with password resets, account lockouts, and access issues.
• Support basic printer, scanner, and peripheral troubleshooting.
• Help maintain inventory of IT assets.
• Document and report solutions and procedures for recurring issues for leadership review.
• Maintain and report accurate records/tickets of support interactions and resolutions.
• Contribute to knowledge base articles for fellow co-workers and users to assist at arriving at self-service solutions.
• Accurately create and submit tickets for users containing all needed information and troubleshooting steps taken.
• Maintain a professional and empathetic tone when dealing with users and co-workers.
• Communicate technical information clearly to non-technical users.
• Document and reply with updates on ticket status and possible resolutions.
• Actively participate in a team environment, assisting co-workers when needed.

Benefits

• 401(k) with 6% company match - VESTS IMMEDIATELY
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• Complimentary Identity Theft Protection
• Tuition Reimbursement
• Paid Time Off
• Referral bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level