System Administrator - CRM (Term- 12Months)

Steinbach Credit Union • Winnipeg, MB

1d

About The Position

We currently have an opportunity for a System Administrator CRM to join our CRM team. As a System Administrator CRM, provides technical support to meet the organizational needs to optimize and develop the CRM platform and to enable users to get the most out of the system.

Requirements

• Grade 12 Diploma plus one year of formal education or equivalent specializing in computer science, plus 4 to 6 years of job related experience or an equivalent combination of education and experience
• Demonstrated experience working with technologies/systems
• Ability to keep current with rapid changes in the information technology environment
• Demonstrated ability to multi-task, probe, analyze, and problem-solve complex issues
• Excellent written and verbal communication skills
• Basic knowledge of programming logic
• Able to promptly answer support related email, phone calls, and other electronic communications
• Self-motivated, detail-oriented, and organized
• Able to work independently and efficiently to meet deadlines

Nice To Haves

• Salesforce Admin credentials and certifications would be an asset

Responsibilities

• Responsible and accountable for user profile management which includes additions, deletions, and user access rights. Oversee the importation of leads and contacts
• Back up support for System Administrator – Marketing Cloud
• Review data integration reports and related activity to ensure accuracy and consistency of data and/or records. Investigate when errors are identified and ensure that updates on these integration errors are communicated to the organization in a timely manner.
• Oversight and monitoring of all data within the system, including historical data. Monitoring for data duplication.
• Liaise with the applicable vendors to address outstanding system issues and participate in the resolution process, performing or leading testing of necessary updates to the systems as required.
• Create and manage access to visual representations of data. Update and maintain reports for tracking and record-keeping, submitting them to appropriate Manager, staff member or committee as needed.
• Assist with various corporate initiatives and projects by providing technical and/or administrative support.
• Respond to inquiries from staff or system support queue and resolve questions and concerns wherever possible, referring more complex issues to the Manager, CRM.
• Lead and provide administrative support to the Manager, CRM including, but not limited to document preparation, communication memos, preparation of presentations, and maintenance/monitoring of records and project plans
• Identify and recommend ideas/solutions to the Manager, CRM to assist with the efficient and effective delivery project/process initiatives
• Maintain working knowledge of all systems (test and production databases) supporting compatibility and sharing of information with systems as needed and related.
• Provide additional services as required.

Benefits

• competitive annual salary
• variable compensation
• matched pension plan
• Extended medical, dental, vision benefits, plus a health spending account (100% of premiums are paid by SCU)
• Critical Illness insurance, Life insurance, AD&D insurance, and Employee Assistance programs
• Employee Banking benefits (i.e. free chequing account, low interest MasterCard, bonus rate on deposit and lending products)
• Opportunities for professional development
• Clothing allowance
• Free parking at all locations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED