System Administrator 3 - Tier 2 Remote Desktop Team

CACI • Annapolis Junction, MD

12d • Remote

About The Position

CACI is seeking a highly motivated professional to serve as System Administrator 3 - Tier 2 on the Remote Desktop Team in Annapolis Junction, MD. This role involves providing technical support and troubleshooting for network, desktop, and systems hardware and software. The position may involve coaching less-experienced professionals and applying diagnostic techniques to identify and resolve problems. The administrator will provide remote support access for worldwide sites and resolve user-reported issues with cloud infrastructure.

Requirements

• Must have a current and active (no waiver) TS/SCI with Full Scope Poly
• HS or GED and 20 years
• Bachelor's Degree and 15 years
• Excellent System Hardware Skills
• Remote Assistance experience
• Excellent Remote Desktop qualifications and experience
• DoD 8570 IA Type certification IAT Level 1
• DoD 8570 CE Certification Requirements: CompTIA A+ CE
• CompTIA Network+ CE

Responsibilities

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
• May coach and provide guidance to less-experienced professionals
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Benefits

• flexible time off benefit
• robust learning resources
• comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level