System Administrator 2
About The Position
Amentum is seeking a System Administrator 2 to provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Essential Responsibilities: Senior Tier level ticket support for one of the PKI Tool Providing troubleshooting support for end users having issues with various PKI tools Testing new PKI tool releases Testing new compliance guidance per the functionality of the PKI tools Basic understanding of Window desktop tools and Linux command line functions Reviewing and updating documentation and SOPs Understanding of using a ticketing system and navigating confluence pages
Requirements
- Good understanding of Windows and Linux as an end user.
- Clearance Required: TS/SCI Poly.
- Bachelor’s degree in a technical discipline from an accredited college or university is required. In lieu of a bachelor's degree, five (5) additional years of work-related experience may be substituted for a total of twelve (15) years.
- Ten (10) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required.
- Compliance with DoD 8570.01-M with a minimum certification of IAT Level II is required.
Nice To Haves
- Basic understanding of Window desktop tools and Linux command line functions
- Understanding of using a ticketing system and navigating confluence pages
Responsibilities
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
- Support the escalation and communication of status to agency management and internal customers.
- Provide Senior Tier level ticket support for one of the PKI Tool.
- Provide troubleshooting support for end users having issues with various PKI tools.
- Test new PKI tool releases.
- Test new compliance guidance per the functionality of the PKI tools.
- Review and update documentation and SOPs.
- Understand the use of a ticketing system and navigating confluence pages.
Benefits
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement benefits (including 401(k) matching)
- Educational reimbursement
- Parental leave
- Employee stock purchase plan
- Tax-saving options
- Disability and life insurance
- Pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
