SAO - ICCE - Shawn Jenkins Children's and Women's Hospital

Medical University of South Carolina•Charleston, SC

11d•Onsite

About The Position

The Children’s and Women’s (CHW) System Administrative Officer (SAO) provides strategic oversight and operational direction to children’s and women’s clinical programs across MUSC Health (MUSCH). Integrated Centers of Clinical Excellence (ICCE) are the clinical delivery constructs of MUSC Health. Each ICCE requires an administrative leader—the ICCE SAO—who reports to the ICCE Chief and is responsible for oversight of the day-to-day operations of the ICCE. The ICCE SAO works with the ICCE Chief and the System Chief Operating Officer to establish ICCE business goals and is held jointly accountable with the ICCE Chief for achieving financial and operational performance targets. In general, ICCEs span all clinical delivery operations within MUSC Health’s divisions and its officially designated affiliations and partnerships. The degree of “systemness” is unique to each ICCE and is refined over time as strategic priorities evolve and as ICCE system strategic plans are reviewed and approved by Team SC (MUSC Health Executive Leadership Team). Given the highly matrixed environment at MUSC Health, the CHW ICCE SAO requires strong alignment and connectivity with other system operational leaders to ensure effective utilization of shared clinical, academic, and administrative resources. Integral to the ICCE governance framework is the alignment of authority and accountability. While the ICCE SAO is accountable for day-to-day operations, many contributors across the care continuum do not directly report to this role. As such, the SAO must rely on influence-based leadership, collaboration, and executive presence to achieve results.

Requirements

Master’s degree in hospital administration, healthcare administration, business administration, public health, or related field required.
Minimum of ten (10) years of progressive leadership experience; at least five (5) years in healthcare management strongly preferred.
Minimum of five (5) years in senior leadership within children’s healthcare preferred.
Demonstrated success in a complex academic medical center or highly matrixed health system.
Strong financial acumen, including P&L oversight, budgeting, and forecasting.
Proven ability to lead, influence, and grow integrated clinical programs.
Effective communicator with the ability to motivate and align diverse stakeholders.
Demonstrated strength in physician–administrator partnership models.
Strong project and change management skills.
Knowledge of healthcare regulatory and accreditation requirements.
Demonstrated passion for mission-driven healthcare leadership, with a strong connection to children’s and women’s health.
Recognized as a high-potential executive leader—bringing chief executive level mindset, presence, and strategic orientation
Exceptional emotional intelligence, credibility, and interpersonal skill in relationship-heavy leadership environments.

Responsibilities

Partners with MUSCH Strategic Planning to develop and execute a multi-year strategic plan with a clearly aligned operational roadmap supporting system growth.
Supports affiliation, network, and partnership development as related to CHW-specific clinical and geographic expansion.
Drives initiative development and execution tied to ICCE strategic priorities.
Acts as a principal strategic thought partner to the ICCE Chief, translating vision into actionable enterprise strategies across pediatrics and women’s services.
Identifies white-space opportunities for growth, differentiation, and integration across children’s and women’s care delivery models.
Anticipates future system needs and positions the ICCE proactively rather than reactively.
Collaboratively leads or directs care team members; holds leaders accountable for patient experience, workforce engagement, and clinical outcomes.
Collaborates with local, divisional, and system resources (HR, marketing, external affairs, etc.) to achieve ICCE and health system goals.
Monitors throughput, capacity, and resource utilization; sponsors performance improvement initiatives.
Ensures compliance with MUSCH policies, regulatory requirements, and accreditation standards.
Oversees ICCE-specific initiative implementation, including project sponsorship and management.
Continuously evaluates care variation and aligns performance with benchmarks and best practices.
Partners with the ICCE Chief on contract development, execution, and compliance, when applicable.
Oversees timely scorecard reporting; develops action plans for Opportunities for Improvement (OFIs) and shares best practices.
Supports patient safety and High Reliability Organization (HRO) principles, including implementation of Just Culture.
Staffs and supports the ICCE Executive Committee as the primary performance and governance forum.
Creates and maintains an environment that supports education, research, and scholarly activity across MUSCH, collaborating with MUSC COM Department Chairs and leadership to align academic priorities and initiatives within and across ICCE.
Adheres to the mechanism(s) that integrate ICCE clinical activities and priorities with MUSC research and education initiatives.
Serves as an enterprise integrator across children’s and women’s programs, ensuring alignment across sites, specialties, and service lines.
Demonstrates exceptional relationship management skills, using credibility and trust to influence outcomes in areas without direct authority.
Brings composure, executive presence, and clarity in complex, ambiguous, and high-stakes environments.
Responsible for ICCE growth, contribution margin, and financial sustainability.
Leads ICCE participation in annual budgeting and quarterly forecasting in partnership with system and divisional finance.
Advises on capital planning and major investment decisions.
Monitors supply costs and collaborates with Supply Chain leadership to identify efficiencies.
Oversees improvement in Pillar KPIs aligned with the system scorecard.
Oversees quality performance in partnership with the ICCE Quality & Safety Manager; reports to system and divisional quality committees.
Supports referring-provider relationships and ensures timely access to tertiary and quaternary care.
Engages in payor strategy and value-based performance initiatives relevant to CHW programs.
Ensures access to care across all CHW specialties and disciplines.
Balances growth ambition with operational discipline, ensuring scalability without erosion of patient experience or workforce engagement.
Acts as a visible ambassador of CHW programs internally and externally, strengthening MUSC Health’s market presence.
Creates and sustains an environment that supports education, research, and scholarly activity.
Collaborates with MUSC College of Medicine department chairs and leaders to align academic and clinical priorities.
Ensures clinical operations support education and research missions without compromising operational excellence.
Champions the integration of clinical excellence, academic distinction, and innovation as a unifying enterprise strategy.