System Admin & Service Desk _Bilingual (English/ Korean)
About The Position
WOONGJIN, Inc. is a rapidly growing team that provides a range of unique, exceptional, and enhanced services to its clients. The company operates with a strong moral code, motivated by a sense of responsibility and servant leadership. This role involves Service Desk & Customer Support, System Administration (Jira/MSP+/Web Systems), Data Analysis (Excel/KPI/Reporting), AI-Driven Automation & AI-assisted Development, and Continuous Process Improvement (Agile Mindset) on QA/System failure issues. The position requires performing basic to intermediate system administration tasks, including user and access management, system configuration, workflow and process maintenance, and issue investigation and escalation. A key aspect of the role is the ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.
Requirements
- Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
- 5+ years of experience in one or more of the following areas: Service Desk / Help Desk Operations, IT Operations or Application Support, System Administration
- Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
- Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.
- Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.
Nice To Haves
- Experience with Jira or other ticketing/workflow management systems preferred.
- Understanding of web-based applications and system integrations.
- Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologies.
Responsibilities
- Service Desk & Customer Support
- System Administration (Jira/MSP+/Web Systems)
- Data Analysis (Excel/KPI/Reporting)
- AI-Driven Automation & AI-assisted Development
- Continuous Process Improvement (Agile Mindset) on QA/System failure issues
- Perform basic to intermediate system administration tasks, including User and access management
- System configuration: Workflow and process maintenance, Issue investigation and escalation
- Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- 401(k)
- Paid Sick hours
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
