SysOps Application Support, VP

MUFG • Jersey City, NJ

1d • $137,000 - $170,000 • Hybrid

About The Position

MUFG is seeking an experienced Senior Support Specialist to support Transaction Banking, Payments, and Capital Markets applications. The role is responsible for the stability, availability, performance, and continuous improvement of critical banking platforms, providing advanced technical leadership and operational support. The successful candidate will work closely with developers, business analysts, infrastructure teams, business stakeholders, vendors, and junior support staff; lead complex incident resolution and root-cause analysis; support strategic initiatives; mentor junior team members; and improve operational processes and the reliability and scalability of mission-critical payment systems.

The position provides first- and second-line support for customer-facing and processing systems in a high-availability production environment. It requires technical expertise and banking domain knowledge, strong communication and problem-solving skills, and the ability to manage priorities under pressure. The role is hybrid, with four days per week at an MUFG office or client site and one day working remotely.

Requirements

• At least 7 years of experience in application support, production support, site reliability engineering, or related technical support roles.
• At least 5 years of experience supporting banking, payments, treasury, transaction banking, or capital markets applications.
• Prior experience leading production-support efforts and managing critical incident response processes.
• Experience mentoring junior support engineers and coordinating support teams.
• Strong understanding of banking applications, payment processing systems, APIs, microservices, and enterprise integration frameworks.
• Ability to troubleshoot and resolve complex technical and business-critical issues under pressure.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent verbal and written communication skills, including the ability to work effectively with technical teams, business stakeholders, vendors, and senior leadership.
• Ability to manage multiple priorities in a fast-paced, high-availability production environment.
• Experience supporting regulatory, audit, and compliance requirements in the financial services industry.
• Hands-on experience with Splunk, Dynatrace, IR360, and enterprise monitoring platforms.
• Hands-on experience with SQL, Oracle, DB2, and Microsoft SQL Server.
• Hands-on experience with Java, Spring Boot, Kafka, REST APIs, and microservices architectures.
• Hands-on experience with OpenShift, ROSA, AWS Cloud, and containerized platforms.
• Hands-on experience with Linux, Windows, shell scripting, Python, and PowerShell.
• Hands-on experience with AutoSys and enterprise job scheduling tools.
• Hands-on experience with ServiceNow, Jira, Confluence, and SharePoint.
• Bachelor's degree in Computer Science or a closely related discipline, or an equivalent combination of formal education and experience.

Nice To Haves

• At least 3 years of Business Analyst experience.

Responsibilities

• Provide first- and second-line support for customer-facing and processing systems, addressing issues in real time.
• Investigate, resolve, and document payment-system incidents in accordance with service level agreements.
• Proactively monitor systems and identify and mitigate potential issues.
• Collaborate with developers, product managers, business analysts, and other cross-functional teams to implement solutions and improve system functionality.
• Coordinate with third-party payment providers and vendors to troubleshoot external system dependencies.
• Analyze and report on payment-system performance and recommend efficiency and scalability improvements.
• Maintain technical documentation for systems, workflows, and support procedures.
• Ensure payment processes meet applicable regulatory requirements and security standards.
• Lead outage calls involving business partners, development teams, and senior management.
• Determine incident root causes and drive remediation tasks to prevent recurrence.
• Lead production-support efforts and critical incident response processes.
• Mentor junior support engineers and coordinate support teams.
• Support regulatory, audit, and compliance requirements in financial services.
• Contribute to strategic initiatives, operational process improvements, and the reliability and scalability of payment systems.

Benefits

• Competitive benefits package, subject to eligibility requirements and applicable terms.
• Comprehensive health and wellness benefits.
• Retirement plans.
• Educational assistance and training programs.
• Income replacement for qualified employees with disabilities.
• Paid maternity and parental bonding leave.
• Paid vacation, sick days, and holidays.
• May be eligible for discretionary performance-based bonuses and/or incentive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior