SysOps Application Support, AVP

MUFG•Jersey City, NJ

1d•$112,000 - $141,000•Hybrid

About The Position

We are seeking a motivated and detail-oriented Support Specialist with experience or exposure to Transaction Banking, Payments, and Capital Markets applications to join our IT team. This role is responsible for supporting the stability, reliability, and day-to-day operation of critical banking applications while providing technical and operational assistance to business and technology teams. The successful candidate will work closely with developers, business analysts, stakeholders, and external vendors to support platform performance, troubleshoot production issues, and contribute to ongoing service improvements. By applying technical skills, banking domain knowledge, and strong communication abilities, the individual will help maintain payment applications, support business operations, and deliver high-quality service to internal and external stakeholders. A customer-focused mindset, strong analytical skills, willingness to learn, and commitment to operational excellence are essential for success in this role.

Requirements

4+ years of relevant experience in application support, business analysis, or related technology roles.
Working knowledge of banking applications, APIs, and application integration concepts.
Ability to troubleshoot technical issues, analyze root causes, and collaborate with team members to resolve production incidents.
Strong verbal and written communication skills, with the ability to communicate effectively with both technical and non-technical stakeholders.
Comfortable working in a fast-paced environment and managing multiple priorities.
Understanding of web and application server technologies.
Familiarity with monitoring and observability tools (e.g., Splunk, Dynatrace), SQL, Java, Spring Boot, Kafka, REST APIs, OpenShift, and scripting languages such as Python and Shell for application support, troubleshooting, and automation.
Demonstrates a strong learning mindset, customer focus, and commitment to operational excellence.
Basic to intermediate knowledge of Windows, Linux, AWS, OpenShift, and ROSA platforms.
Working knowledge of Oracle, DB2, and Microsoft SQL Server, including SQL query writing, data analysis, and troubleshooting.
Familiarity with Tomcat, Apache, and IIS environments.
Understanding of application monitoring, workflow tracking, job flow analysis, and session monitoring.
Basic scripting skills using Linux Shell, PowerShell, or Python to support operational tasks, troubleshooting, and process automation.
Experience using Jira, ServiceNow, Confluence, and SharePoint for incident, problem, change, and knowledge management activities.
Familiarity with AutoSys or similar enterprise scheduling tools used for batch processing and workflow management.
Familiarity with monitoring tools such as Dynatrace, Splunk, and IR360 for alert monitoring, log analysis, incident investigation, and basic dashboard reporting.
Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience

Nice To Haves

3+ years of Business Analyst experience is a plus.

Responsibilities

Provide Level 1 and Level 2 application support for customer-facing and back-office payment processing systems, ensuring timely issue resolution and minimal disruption to business operations.
Participate in the investigation, resolution, and documentation of production incidents in accordance with established SLAs. Assist in incident bridge calls and collaborate with business, development, and infrastructure teams during issue resolution.
Monitor application health, transaction processing, and system performance using established monitoring tools, escalating issues as required.
Assist in identifying root causes of incidents and contribute to corrective and preventive actions to reduce recurring issues.
Work closely with developers, business analysts, infrastructure teams, and operations stakeholders to support ongoing projects and operational initiatives.
Support troubleshooting efforts involving third-party vendors and external partners by gathering logs, evidence, and technical information.
Analyze system alerts, transaction failures, and operational metrics, and recommend improvements to enhance application stability and performance.
Maintain support documentation, operational procedures, runbooks, and knowledge articles to ensure effective knowledge sharing and operational readiness.
Follow established security standards, audit requirements, and operational procedures while supporting payment processing applications.
Participate in change implementation, release activities, disaster recovery exercises, and continuous improvement initiatives.
Provide timely updates on incidents, service disruptions, and maintenance activities to support effective communication across technology and business teams.