Syndicated Loan Servicing Team Lead

United Community Bank•Cornelius, NC

2d•$42,061 - $64,465•Onsite

About The Position

Responsible for managing day-to-day activities of direct reports in Syndicated Servicing and/or performs very complex, critical functions/tasks. Also acts as a resource for department regarding areas of expertise. Assists manager in coordinating and prioritizing day-to-day tasks/functions in Synidcated Servicing, resolving procedural and technical issues. Demonstrate leadership abilities to manage small projects and potential for grooming into Manager Role.

Requirements

Minimum four years of experience in Loan Operations/Loan Processing/Loan Administration.
Excellent knowledge of Microsoft Outlook, Word, and Excel
In-depth knowledge of Retail loan documentation requirements
Intermediate level knowledge of federal and state banking regulations
Experience performing quality assurance reviews of various loan operations functions
Ability to coach and motivate employees to improve performance, efficiency and team morale
Exceptional interpersonal, verbal, and written communication skills are required
Demonstrate exceptional organizational and time management skills and the ability to balance competing priorities to meet multiple deadlines
Self-starter who takes initiative and displays advanced analytical and administrative abilities, critical thinking, communication, and organization skills
Exemplify behaviors in alignment with the bank’s vision, mission, and culture; exhibit professionalism at all times
Advanced problem solving and critical thinking skills without direct guidance; ability to assist others with problem solving
Must be able to pass a criminal background and credit check
Participate in all required compliance training, as well as internal and external training programs, online training, meetings, or other education events assigned by Synidcated Servicing Team and Bank Leadership

Nice To Haves

College Degree preferred.
Previous leadership experience preferred.
AFS Experience

Responsibilities

All duties and responsibilities for Loan Servicing Specialist II
Ensures that own work, as well as work of other teammates, is following applicable laws, regulations and guidelines
Responsible for ensuring loan boarding requests and/or loan maintenance requests are completed according to Bank, regulatory and investor guidelines and forward findings, reports, and documents to lender or specified loan/branch assistant
Responsible for ensuring accurate and timely quality assurance reviews are performed on loan boarding and critical loan maintenance
Participate with Department Manager in review and selection of new hires
Assist Manager in assessing training needs and ensuring procedures manuals are kept up to date and engage with Change Management as needed.
Complete monthly one-on-ones with direct reports.
Provide new-hire training, as well as assisting Manager in training needs and ensuring procedures manuals are kept up to date.
Prepare periodic performance and quality metrics reports and provide to manager for review
Approve timecards and vacation/leave requests for direct reports.
Assist with pre-and-post-conversion-related activities.
Assist with creating and updating Policies and Procedures for new and existing processes.
Perform performance evaluations and coach, mentor and perform disciplinary action as required for direct reports under the guidance and approval of Department Manager
Provide world-class service to internal and external clients with a sense of urgency and positive attitude
Balance competing priorities and make sound business decisions within standard policy
Adhere to Corporate and Loan Operations policies and procedures as prescribed