Loan Servicing

First Bank, Upper Michigan•Escanaba, MI

17h•Onsite

About The Position

Supports the establishment of loans, researches and responds to loan inquiries, and provides the highest level of service to internal and external customers. This role involves managing loan-related files, processing data, and handling customer communications. Additionally, it requires adherence to compliance regulations and general administrative tasks.

Requirements

Must exhibit high level of cooperation, reliability and self-motivation.
Possess the ability to work with a variety of personnel, customers and businesses.
Excellent clerical skills along with numerical aptitude required.
Excellent organization, follow-through skills necessary.
Working knowledge of computers and software, including Word and Excel is necessary.
Use of general office equipment required.
Professionalism and confidentiality must be exhibited at all times.
Valid driver’s license and ability to be insured required if driving.
Position requires attendance at meetings.
Employees are responsible for the upkeep/organization of their work area and in cooperation with others in shared areas.

Nice To Haves

Previous loan servicing or processing experience preferred.

Responsibilities

Manage files relating to hazard and other insurance that is in direct connection with financial institution loans.
Enter data, disbursements, payments and payoffs.
Answer telephone and assists customers with routine inquiries regarding payoffs and other loan details.
Respond to written inquiries from customers.
Complete clerical tasks such as filing, photocopying, scanning, faxing documents and organizing and maintaining loan files.
Work as a back-up for maintaining relationships with participant banks.
Prepare new and renew existing installment loan insurance policies.
Maintain escrow accounts to pay premiums due and helps prepare the annual escrow analysis.
Comply with all requirements, policies and procedures of the Bank Secrecy Act (BSA) and attend all mandatory BSA training as needed for this position. Additionally required to complete all required compliance and regulatory training, not limited to BSA.
Assume and accomplish other duties as assigned.