Sylheti Interpreter

LanguageLine Solutions

34d•$1 - $1•Remote

About The Position

LanguageLine Solutions is hiring a Work at Home Bilingual Sylheti-English Phone Interpreter. This role involves handling calls on demand to interpret conversations between Sylheti and English speakers, breaking down communication barriers across various industries including healthcare, government, insurance, financial, utilities, travel & hospitality, general business, law enforcement, court, and 911. The interpreter must process information quickly and concisely, recognize sensitive cultural differences, and maintain professionalism and courtesy at all times. This is a remote position requiring a quiet and secure home-office environment. The company is certified as a Great Place to Work and is a top work-from-home employer, offering industry-leading training, advancement opportunities, and support from a Senior Language Specialist and Help Desks. The work environment is certified ASTM and ISO.

Requirements

Fluency in Sylheti and English and skilled in the associated cultural dynamics.
Ability to provide cultural competency and assess regional and accent differences.
Excellent listening, retention, and note-taking skills.
Ability to concentrate, stay detached, remain neutral and objective at all times.
Must be at least 18 years of age.
Legally authorized to work in the United States.
Applicants must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
High school diploma or equivalent.
Ability to adapt to LLS technology enhancements.
Dedicated personal device for business purposes (Desktop/Laptop/Tablet/Smartphone).
High speed Internet connection (download speeds of no less than 5 Mbps, upload speeds of 3 Mbps, Ping value of no more than 300 ms, Jitter value of no more than 30 ms).
Must have access to a quiet space free from background noise or distraction.
Must be able to operate a keyboard and mouse and remain in a stationary position for the majority of the workday.
Must be able to operate company provided software and systems.
Sufficient manual dexterity to type or write.
Able to lift up to 26 lbs.

Nice To Haves

Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.
Ability to read and write the requested languages - highly preferred.
Candidates who are currently employed by a client of LanguageLine Solutions or an affiliated LanguageLine Solutions business may not be eligible for consideration.
Based on your location, a post-offer, a pre-employment background check and/or drug screen may be required.

Responsibilities

Respond to interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
Render correct concepts and meanings according to interpretation protocol, avoiding omissions or additions.
Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
Maintain a professional demeanor throughout interpreting sessions.
Remain calm during interpreting sessions, especially in emergency situations.
Maintain punctuality and availability during work hours.
Follow client instructions and protocol to ensure client expectations are met.
Understand protocol and terminology for various industries including Medical, Insurance, Finance, and Law.
Demonstrate commitment to cultural sensitivity and working in a diverse environment.
Provide company standards of service within a dynamic environment, which may include high call volumes or extended calls without breaks.
Handle sensitive subjects such as end of life conversations, pregnancy termination, vaccinations, and matters concerning sexual orientation and/or gender expression.