SWS ACCOUNT REPRESENTATIVE III - Range 11 / AMEA

Municipality of Anchorage • 1208 East 56th Ave, AK

7d • Onsite

About The Position

This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the Union. Employees who are hired or rehired to any position shall be placed at the entrance pay step, and advancement from the entrance step to the maximum step within a pay grade shall be by successive steps. Remote work schedule opportunities (telecommuting) may be considered after successful completion of probation, at the discretion of management and with the approval of the department head. Not all positions are eligible for remote work (telecommuting) per P&P 40-40. To be considered for employment, applicants must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances. Under minimal supervision, interface with customers as the division's first point of contact at disposal sites and in customer service administration. Proficient and cross-trained to perform all duties within both the scale house and cash booth (Disposal and Admin Customer Service work groups). Possess well-rounded knowledge of municipal ordinances and codes, department policies, services, rates, fees, fines and payment options to screen disposal loads for content and hazardous materials, determine and inform customers of any special handling fees associated with their loads, and/or assess and process fees according to current ordinance for the load. For Disposal Utility account customers, create load tickets by capturing customer information and gross and tare weights. Other duties as assigned. Account Representative III is the multi-skilled, advanced level of this class series in which incumbents are cross-trained to work in all of the customer service units in the Administration Building and at the four disposal sites. Incumbents at this level may train employees in the I and II levels of this class series.

Requirements

• High school diploma, GED, or equivalent
• Three (3) years of experience in a customer service, collection, or accounting environment
• At least one (1) year at the Account Representative II level with the Municipality, or equivalent elsewhere.
• Ability to 10 key at a net speed of 100 KSPM.
• Satisfactory background check which includes criminal, education, and employment history at time of hire.
• Valid State of Alaska Driver's License with satisfactory driving record at time of hire.
• 10 key at a net speed of 100 KPSM Certificate

Responsibilities

• Interface with customers as the division's first point of contact at disposal sites and in customer service administration.
• Perform all duties within both the scale house and cash booth (Disposal and Admin Customer Service work groups).
• Screen disposal loads for content and hazardous materials.
• Determine and inform customers of any special handling fees associated with their loads.
• Assess and process fees according to current ordinance for the load.
• Create load tickets by capturing customer information and gross and tare weights.
• Train employees in the I and II levels of this class series.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED