Switchboard Receptionist
About The Position
The Switchboard/Receptionist role at Cuyuna Regional Medical Center (CRMC) is central to providing clear, courteous communication and managing incoming calls, paging requests, and visitor needs. Receptionists rotate between front-desk and entrance duties, balancing computer-based tasks with in-person assistance. The position requires navigating interruptions, responding calmly to urgent or emotional situations, and handling confidential information appropriately. Collaboration is frequent with clinical staff, security, and support departments to ensure patients and visitors reach the right place quickly and safely. Daily tasks blend routine administrative duties with on-the-spot problem-solving, including escorting guests, delivering items, and supporting overall facility operations. The Communications Department, where this role resides, ensures every call, question, and request is handled with professionalism and care, directing patients, visitors, and staff, and managing internal and external communications to keep hospital operations running smoothly. The team values calmness, flexibility, patience, teamwork, problem-solving, and positivity, adapting to new responsibilities and taking pride in being the first connection to care at CRMC.
Requirements
- Ability to operate all equipment for this position
- High School Diploma or GED
Nice To Haves
- Previous secretarial experience
- Independent worker
- Effective communicator
- Handles confidentiality well
- Adaptable
- Resilient
- Positive work ethic
Responsibilities
- Managing incoming calls
- Managing paging requests
- Managing visitor needs
- Rotating between front-desk and entrance duties
- Balancing computer-based tasks with in-person assistance
- Navigating interruptions
- Responding calmly to urgent or emotional situations
- Handling confidential information appropriately
- Collaborating with clinical staff, security, and support departments
- Ensuring patients and visitors reach the right place quickly and safely
- Escorting guests
- Delivering items
- Supporting overall facility operations
- Directing patients, visitors, and staff to the right departments
- Managing internal and external communications
- Adapting to new responsibilities as roles evolve
- Answering phones
- Assisting visitors
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Health savings accounts
- Life insurance
- Employer contributions to a 401(k) retirement plan
- Paid time off
- Participation in 401(k) and 457(b) plans
- Educational assistance and reimbursement
- Employee assistance program
- Work-life balance support
- Gym membership and other discounts
- Employee recognition programs
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
