Switchboard Operator

AdventHealth•Orlando, FL

1d•Onsite

About The Position

AdventHealth is seeking a Switchboard Operator to join their team. This role involves projecting a positive and helpful demeanor, maintaining a courteous and professional manner when answering calls, and executing overhead announcements. The operator will update and maintain on-call lists, forward calls promptly, and demonstrate communication skills appropriate for diverse callers. They will also contact key personnel after hours, maintain an operational call log, announce hospital disaster codes, and provide excellent customer service. This position requires flexibility to cover different shifts and a willingness to perform other duties as assigned.

Requirements

Ability to read, speak, listen, receive, understand, and disseminate communications effectively
Competent knowledge in standard computer applications with an ability to type 30 wpm
Capable of learning and retaining a vast amount of information including clinical terminology
Adept in multi-tasking in a high volume and fast paced environment
Ability to work independently and to apply logical and safe decision making in communicating critical situations
Embraces learning and adapting to frequent changes to data used to direct and manage calls
Maintains calm and courteous composure when dealing with emergencies or dissatisfied callers
Strong independent worker, critical thinking, and good judgement qualities
Excellent oral and written communication skills
High School Grad or Equiv
1+ related work experience as a switchboard operator or in customer service field

Nice To Haves

Proficiency in MS Office products
Bilingual skills

Responsibilities

Projects a positive and helpful demeanor while working with patients, visitors, physicians, and staff.
Maintains a courteous and professional manner when answering calls.
Demonstrates skill and proficiency when executing overhead announcements.
Updates and maintains all on call lists for staff when notified of changes.
Forwards calls promptly to proper departments, patient rooms, or staff as necessary.
Demonstrates communication skills appropriate for interactions with adolescent, adult, and geriatric callers, using service standards and service recovery techniques.
Contacts key personnel after hours as needed.
Maintains an operational call log of all activities, requests, and issues.
Cultivates accurate knowledge of hospital disaster codes and announces them efficiently according to procedure.
Provides excellent customer service and maintains respectful relationships with all stakeholders.
Other duties as assigned.