Switchboard Operator, 32 Hours, Days
About The Position
This position includes operating telephone control board and paging system, dispatching incoming calls, and paging internal and on-call clinical staff during and after regular business hours. At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.
Requirements
- High school diploma or equivalent.
- Must have knowledge and experience with MS Office products (specifically EXCEL).
- Must have accurate keyboarding skills.
- Good verbal and written communication skills to include proper vocabulary, spelling, grammar and sentence structure.
- Good customer service skills.
- Must be able to work all shifts, weekends, and holidays as required.
Nice To Haves
- Medical Terminology certified or equivalent experience.
- Previous operator/switchboard and customer service experience.
Responsibilities
- Answers phones and routes incoming calls to appropriate offices or personnel; Dispatch emergency Code calls to clinical personnel.
- Processes paperwork in an efficient manner according to set procedures. This includes proper filing and distribution of clinical on-call schedules and wireless devices.
Benefits
- signing bonus available
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
