Switchboard Operator - Call Center - Full Time

Guthrie Enterprise•Sayre, PA

13d•Onsite

About The Position

Switchboard operators are responsible for courteous, efficient operation of Guthrie’s telecommunications system 24 hours a day. Operators field calls and inquiries, and direct internal and external calls to the proper destination. They are a vital link in the communication information network throughout the Guthrie system.

Requirements

High school graduate or equivalent
Minimum of one year’s experience in the telecommunications field preferred.
Computer skills which include data entry, Windows XP, and Excel are required.
Accurate and efficient keyboarding skills are necessary.
Fluency with the English language.

Nice To Haves

Minimum of one year’s experience in the telecommunications field.

Responsibilities

Activates approximately 25 codes for potentially life-threatening situations by utilizing the overhead paging system and pagers, following a detailed checklist to ensure all essential personnel are notified.
Responds immediately to correctly activate codes as time is crucial to the patient’s well-being.
Assists in answering an average of 3500-4500 incoming calls on a daily basis.
Operates database for the Amcom system.
Creates and updates a daily on-call sheet of over 90 providers and staff, distributing and updating the on-call list to the ED, Trauma Department, and Communications Center.
Provides after-hours paging service for patient calls for several outlying Guthrie Entities.
Provides back-up coverage for the patient information desk.
Monitors alarm panel and notifies the proper department when the emergency alarm panel activates due to a malfunction.
Trains new operators on all shifts to ensure they are competent to perform this job successfully.
Is required to problem-solve and find solutions with little to no direction/supervision.