Switchboard Operator
About The Position
Responsible for processing inbound and outbound calls, directing the general public, making overhead announcements, monitoring video surveillance, monitoring critical alarms, and processing emergency medical codes. Handles large amounts of inbound and outbound calls in a timely manner. Identifies customer needs, clarifies information, researches, and provides solutions and/or alternatives. Follows communication scripts for various call scenarios, alarms, and emergency codes. Skillfully changes from one task to another without loss of efficiency or composure. Actively participates in efforts to support customer satisfaction and maintain quality. Effectively communicates with patience and understanding. Remains positive and professional in all internal and external interactions. Communicates clearly, calmly, and professionally utilizing overhead paging system to communicate emergencies and general information. Informs appropriate resource of any trouble lines reported by personnel. Must maintain a working knowledge of hospital switchboard, phone system, and associated programs. Assists with departmental operations during evenings, weekends, or other designated times as needed.
Requirements
- Ability to work the hours specified
- Visual acuity adequate to perform position duties
- Ability to communicate effectively with others
- Ability to hear, understand and distinguish speech and other sounds
- High School or GED Equivalent or 1 year related experience/training or equivalent combination of education and experience
Responsibilities
- Processing inbound and outbound calls
- Directing the general public
- Making overhead announcements
- Monitoring video surveillance
- Monitoring critical alarms
- Processing emergency medical codes
- Handling large amounts of inbound and outbound calls in a timely manner
- Identifying customer needs, clarifying information, researching, and providing solutions and/or alternatives
- Following communication scripts for various call scenarios, alarms, and emergency codes
- Changing from one task to another without loss of efficiency or composure
- Actively participating in efforts to support customer satisfaction and maintain quality
- Communicating effectively with patience and understanding
- Remaining positive and professional in all internal and external interactions
- Communicating clearly, calmly, and professionally utilizing overhead paging system to communicate emergencies and general information
- Informing appropriate resource of any trouble lines reported by personnel
- Maintaining a working knowledge of hospital switchboard, phone system, and associated programs
- Assisting with departmental operations during evenings, weekends, or other designated times as needed
Benefits
- PTO available day 1 for eligible hires
- Up to 5% employer matching contribution for retirement
- Career development guided by hands-on training and mentorship
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
