PT Switchboard Operator

Bass Pro Shops • Vancouver, BC

2d • CA$18 - CA$20 • Onsite

About The Position

Reporting to the Group Sales Manager, Front End-Receiving, a Switchboard Outfitter provides a legendary customer experience by assisting customers through receiving all incoming phone calls and directing them to the appropriate person and department. This position works closely with customers and provides them with the information to help them with their buying decisions.

Requirements

• Ability to provide superior customer service and exceed customer’s expectations
• Ability to use good judgment and logic

Nice To Haves

• One or more years’ experience in a service environment is preferred
• Previous switchboard and administrative experience are an asset
• Knowledge of Microsoft Office Suite and SAP is an asset
• High school diploma or equivalent is preferred
• Experience in a related field or outdoor lifestyle
• Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

Responsibilities

• Provide a legendary customer experience for every customer and promote company programs
• Receive and direct all incoming calls in a courteous and polite manner
• Answer basic customer questions and make store announcements in a professional manner
• Respond to and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope
• Secure and log keys, RF guns, radios and other equipment as assigned and ensure items are returned at store closing
• Monitor and check items entering and leaving through the employee entrance such as, but not limited to: purchases, handbags, briefcases, coats, and lunch containers
• Assist in other areas of the store when business needs dictate

Benefits

• Discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions
• Fun work environment
• Competitive wages
• Excellent benefits
• Unlimited career advancement opportunities
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED