Switchboard Operator - Supplemental

Mayo Clinic • Austin, MN

13d • Onsite

About The Position

Greets and welcomes patients and general public who call into the facility in a courteous manner while adhering to the policies and guidelines of the organization. Provides direction and information both internally and externally. In accordance with established hospital policies, the operator is responsible for following all general and emergency procedures accurately and in a timely manner which includes making phone calls, overhead public address announcements, pages, and other electronic notifications. Operators perform other related tasks and projects as directed. The Communication Center is operational 24 hours a day and preparedness to work any shift is required of all operators.

Requirements

• High School Diploma/GED required.
• 2 years of customer service experience.
• Computer keyboarding knowledge.
• General telephone knowledge.
• High level of concentration, memory retention, and attention to detail.
• Competency in spoken communication, interaction and versatility, decision making and problem solving, coping, commitment to task, tolerance of ambiguity, decisiveness, and the ability to work both with a team and independently.
• Clearly speak, write, and understand the English language as well as be understood while speaking the English Language.

Nice To Haves

• Vocational training in office curriculum.
• One year as a telephone operator or similar role.

Responsibilities

• Make phone calls, overhead public address announcements, pages, and other electronic notifications.
• Perform other related tasks and projects as directed.
• Greet and welcome patients and general public who call into the facility in a courteous manner.
• Provide direction and information both internally and externally.
• Follow all general and emergency procedures accurately and in a timely manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED