Switchboard Operator

UMass Memorial Health•Milford, MA

4d•Onsite

About The Position

This position includes operating telephone control board and paging system, dispatching incoming calls, and paging internal and on-call clinical staff during and after regular business hours. At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Requirements

High school diploma or equivalent.
Must have knowledge and experience with MS Office products (specifically EXCEL).
Must have accurate keyboarding skills.
Good verbal and written communication skills to include proper vocabulary, spelling, grammar and sentence structure.
Good customer service skills.
Must be able to work all shifts, weekends, and holidays as required.

Nice To Haves

Medical Terminology certified or equivalent experience.
Previous operator/switchboard and customer service experience.

Responsibilities

Answers phones and routes incoming calls to appropriate offices or personnel; Dispatch emergency Code calls to clinical personnel.
Processes paperwork in an efficient manner according to set procedures. This includes proper filing and distribution of clinical on-call schedules and wireless devices.
Complies with established departmental policies, procedures and objectives.
Attends variety of meetings, conferences, seminars as required or directed.
Demonstrates use of Quality Improvement in daily operations.
Complies with all health and safety regulations and requirements.
Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
Maintains, regular, reliable, and predictable attendance.
Performs other similar and related duties as required or directed.