Switchboard Operator-Full Time-Variable

Cape Fear Valley Health

1d•Onsite

About The Position

Operate the switchboard console to route incoming, outgoing, and inter-hospital calls and perform other communications related duties. The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time.

Requirements

High school diploma or equivalent required
Computer literacy
Ability to handle and diffuse stressful situations (sometimes involving life and death)
Ability to remember and follow policies and procedures during times of crisis
Excellent customer service skills
Ability to type 40 wpm
Ability to operate multiple computer software programs simultaneously
Hearing and verbal ability to interact professionally with staff, managers and vendors
Visual acuity to deal with CRT's and printouts
Manual dexterity to use standard keyboard

Nice To Haves

3 years switchboard experience in a major 2000 + line facility preferred
1 year hospital experience or medical terminology preferred

Responsibilities

Answer and route calls to appropriate person or department
Assist patients and employees with placing local and long-distance calls
Ensures emergency codes are properly handled and associated groups (Fire Department, Pilots, Rescue Squad, etc.) are coordinated and informed about all situations
Maintain all logs
Monitor computerized/digital alarm systems and notify appropriate staff to resolve issues or create work order request for equipment
Assist outside callers and staff with physician’s office telephone numbers
Provide services for all on-call personnel, to include supplemental staffing
Responsible for paging overhead, notify appropriate staff by email and ensure Emergency Department and Security heard the code
Coordinate repairs and changes to the phone system
Assist outsiders in locating patients as appropriate
Replace patient phones when vendor is unavailable
Other duties as assigned