Switchboard Operator

Chicago Family Health Center•Chicago, IL

3d•Onsite

About The Position

We are currently seeking a Switchboard Operator to join our medical team and provide excellent customer service to our patients. The ideal candidate will be an effective communicator with a courteous and professional demeanor. The operator is responsible for managing incoming calls and ensuring they are directed to the appropriate person or department.

Requirements

High school diploma or equivalent.
A minimum of one (1) to two (2) years of Medical office assistant experience or ‘inbound’ call center experience required
Excellent telephone etiquette and communication skills.
Excellent communication and interpersonal skills
Proficient in Microsoft Office and other computer applications
Ability to work in a fast-paced environment and handle multiple tasks
Must be able to work flexible hours, including weekends and holidays
Demonstrated ability to collaborate effectively in a team setting.
Ability to maintain effective and professional relationships with patients and other members of the care team.
Ability to appropriately handle confrontation and conflict.
Ability to work independently and to seek consultation as necessary.
Ability to follow organization and departmental processes and procedures.
Ability to work in a high stress/fast paced/high work volume environment.

Nice To Haves

Certification and/or experience in billing, and coding preferred.
Medical terminology, and automated office experience preferred.
Experience in working with a diverse population base preferred.

Responsibilities

Answer incoming calls and greet callers with a pleasant demeanor
Efficiently transfer calls to the appropriate person or department
Screen calls according to established guidelines
Accurately process messages and schedule appointments when necessary
Provide basic customer service to callers in achieving high performance standards