Switchboard Operator (Weekend 6am-2:30pm)

Bobby Dodd Institute • Murfreesboro, TN

2d • Onsite

About The Position

Screen & route incoming calls using electronic attendant console. Provide instructions & assistance to callers within and outside the medical center. This position is currently 16 hours with an opportunity for additional week day hours.

Requirements

• High School Diploma/GED
• Excellent written & verbal communication skills
• Working knowledge of Microsoft Excel and Word
• Excellent grammar and proofreading skills
• Must have a good speaking voice.
• Minimal typing involved to access phone directory
• Excellent customer service skills
• Must be able to work any rotating shift if needed
• Must be able to pass criminal background check
• Must work well in a team environment & possess excellent organizational, interpersonal, decision- making and prioritization skills.

Responsibilities

• Process all incoming/outgoing calls
• Answer emergency calls & alarms and follow SOP regarding routing/ reporting
• Maintain appropriate records
• Perform overhead paging services as required within the hospital
• Provide general information as requested (I.e. visiting hours)
• Provide pager distribution within the hospital for specific VA employees

Benefits

• Dental insurance
• Vision insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Two weeks paid time off after one year
• Eleven paid federal holidays
• Retirement plan
• Health and welfare pay
• Fixed Indemnity policy

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED