Switchboard Operator - Call Center - Per Diem

Guthrie Enterprise•Sayre, PA

9d•Onsite

About The Position

Be the voice that connects care. As a Hospital Switchboard Operator, you'll serve as the vital communication hub of our healthcare team, ensuring patients, families, physicians, and staff stay connected when it matters most. Your professionalism, compassion, and attention to detail will help support seamless patient care across the hospital. Recognized as a Top Healthcare Employer: Guthrie is consistently recognized for its strong workplace culture and commitment to caregiver well‑being, including: Best Places to Work 2025 - Modern Healthcare America's Greatest Workplaces in Healthcare 2025, 2026 - Newsweek America's Best-In-State Employers (PA) 2025 - Forbes America's Best Employers for Healthcare Professionals 2025 - Forbes America's Best Employers for Women 2025 – Forbes Schedule & Coverage: Per Diem Position Summary: Switchboard operators are responsible for courteous, efficient operation of Guthrie’s telecommunications system 24 hours a day. Operators field calls and inquiries, and direct internal and external calls to the proper destination. They are a vital link in the communication information network throughout the Guthrie system.

Requirements

High school graduate or equivalent
Computer skills which include data entry, Windows XP, and Excel are required.
Accurate and efficient keyboarding skills are necessary as well as fluency with the English language.

Nice To Haves

Minimum of one year’s experience in the telecommunications field.

Responsibilities

Activates approximately 25 codes for potentially life-threatening situations.
Assists in answering an average of 3500-4500 incoming calls on a daily basis.
Operates database for the Amcom system.
Creates and updates a daily on-call sheet of over 90 providers and staff.
Provides after-hours paging service for patient calls for several outlying Guthrie Entities.
Provides back-up coverage for the patient information desk.
Monitors alarm panel.
Trains new operators.
Is required to problem-solve and find solutions with little to no direction/supervision.