Switchboard Associate 2
About The Position
Serves as the primary customer service personnel for Nutrition Services for internal and external customer calls; is responsible for communicating pertinent information to the appropriate party in a timely manner. This position provides a high-quality dining experience to patients which meets their nutritional requirements and service expectations regarding temperature, timeliness, and food quality. These services assure individual patient preferences in diet selection and prompt, accurate handling of nutritionally balanced menus. Responsible for superior customer service in providing information to callers and directing calls to the appropriate personnel. This involves processing internal and external calls through an integrated computer telephone system, utilization of department nutrition software and communication applications. Position is responsible to help patients order through receiving room service calls and proactively reaching out to patients. Hospital personnel, and patient, calls should be handled with superior customer service, answering nutrition-based questions within scope, and relaying information to appropriate staff members; verbally and/or electronically.
Requirements
- Must complete all necessary documents when starting the application process.
- Must complete and update candidate profile prior to submitting application.
Responsibilities
- Serves as the primary customer service personnel for Nutrition Services for internal and external customer calls.
- Communicates pertinent information to the appropriate party in a timely manner.
- Provides a high-quality dining experience to patients which meets their nutritional requirements and service expectations regarding temperature, timeliness, and food quality.
- Assures individual patient preferences in diet selection and prompt, accurate handling of nutritionally balanced menus.
- Provides superior customer service in providing information to callers and directing calls to the appropriate personnel.
- Processes internal and external calls through an integrated computer telephone system.
- Utilizes department nutrition software and communication applications.
- Helps patients order through receiving room service calls and proactively reaching out to patients.
- Handles hospital personnel and patient calls with superior customer service.
- Answers nutrition-based questions within scope.
- Relays information to appropriate staff members; verbally and/or electronically.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
