About The Position

This role involves preparing, cooking, and serving food and beverages to customers in various outlets within the casino. The position requires a high level of customer service, adherence to safety and sanitation standards, and flexibility in scheduling. The company emphasizes a culture of creating extraordinary experiences through teamwork and exceptional service.

Requirements

  • Must be 18 years of age or older.
  • Proficient in English verbal and written.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.
  • High school education or equivalent combination of education and experience.
  • Up to one month of related experience or training.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
  • Ability to deal with problems involving a few concrete variables in standardized situations.
  • Must have an outgoing, energetic, and enthusiastic attitude.
  • Must be comfortable initiating conversations and creating a fun environment with guests.
  • Flexible with working various shifts, weekends, holidays, and long hours if applicable.
  • Responsible for fostering a fun environment, being gracious to all guests and co-workers, and for promoting a positive influence in the community and participating in company-sponsored events.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
  • Ensures that behavior and appearance comply with established standards.
  • Maintains a professional work environment with management and staff.
  • Must be able to frequently push/pull or lift up to 27 pounds.
  • Specific vision abilities such as close vision, distance vision, color vision, depth perception, peripheral vision, and ability to adjust focus.
  • Regularly required to stand, walk, use hands to fingers to handle or feel, reach with hand and arms, and talk or hear, and taste or smell.
  • Occasionally required to sit and climb or balance.
  • Must be able to obtain and maintain a non-gaming license from the Indiana Gaming Commission.
  • Will require access to back-of-house areas, including restrooms and breakroom.
  • May require periodically access through the gaming facility.
  • The noise level in the work environment is usually moderate and occasionally exposed to moving mechanical parts.

Nice To Haves

  • Individuals, 18-20 years of age, may be employed in a non-gaming role with the licensing waiver so they are able to access the casino floor to fulfill their job duties and will not perform any function involving gambling by the patrons.

Responsibilities

  • Take orders from customers and serve the order when ready.
  • Ring in orders on the register correctly and accept payment.
  • Stock and replenish condiments, napkins, straws, and other counter items.
  • Clean counters, tables, and trays.
  • Assist with putting away truck deliveries.
  • Ensure money and paperwork are in an orderly manner daily.
  • Assist with daily preparations.
  • Cook food according to customer orders.
  • Prepare produce for service.
  • Cut meat.
  • Follow prescribed sanitary safeguards in handling all food and cleaning all surfaces.
  • Abide by all safety requirements.
  • Foster a fun environment, be gracious to all guests and co-workers, and promote a positive influence.
  • Participate in company-sponsored events.
  • Enthusiastically support, actively promote, and demonstrate superior customer service.
  • Ensure behavior and appearance comply with established standards.
  • Maintain a professional work environment with management and staff.

Benefits

  • Family-style service approach fostering warmth, connection, and a genuine sense of belonging.
  • Care and hospitality extended to every guest and colleague.
  • Welcoming environment built on respect, teamwork, and personalized attention.
  • Service that is thoughtful, supportive, and rooted in genuine relationships.
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