Swimming Pool Warranty Technician

Anthony & Sylvan Pools • Charlotte, NC

7d • Onsite

About The Position

The Warranty Tech is the main point of contact with the customer in the field and must have a strong customer service focus in addition to a well-rounded general pool construction, pool equipment operations, leak detection and underwater repair background. This position will at times evaluate warranty claims, resolve issues on site, and perform repair work, as well as advising and assisting customers when issues are not covered under warranty.

Requirements

• Valid driver’s license required
• Must possess strong communication skills and proven problem solving and organization skills.
• Basic mechanical aptitude for equipment repair and working knowledge and experience in the areas of plumbing, masonry, and electrical required.
• Must be a team player with a strong work ethic, excellent computer skills and a positive approach to customer service.
• Excellent organization skills, quick learner, result oriented, attention to detail, interpersonal and communication skills required. Team player with customer focus and self-motivated.

Nice To Haves

• High School Diploma/GED preferred
• NESP CMS & CMT preferred
• 3 - 5 years swimming pool service / pool construction experience preferred.

Responsibilities

• Coordinate with office staff to support repair and inspection scheduling, maintaining effective working relationships to promote quality work and scheduling efficiency
• Assist in planning and coordinating warranty repairs based on workflow, project conditions, and vendor availability; partner with Construction to complete punch list items as needed
• Perform swimming pool and pool equipment repairs, including crack repairs, leak detection, plumbing repairs, equipment diagnostics, replacement, and start-ups
• Conduct Pool School and customer education as assigned, and communicate service recommendations related to warranty or repair issues to customers and internal teams
• Complete accurate and timely documentation of all pool services performed
• Maintain working knowledge of Anthony & Sylvan equipment, chemicals, and maintenance services and support the promotion of upgrades as directed
• Maintain current technical knowledge through vendor training; assist with onboarding or in-field support of newer technicians while ensuring proper vehicle care, inventory control, and safe handling and application of pool chemicals
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED