Swimming Pool Attendant

The Villages Golf and Country Club•San Jose, CA

6d•Onsite

About The Position

The Swimming Pool Attendant is responsible for maintaining an attractive, sanitary, orderly, and safe swimming pool environment for residents, patrons, and their guests during children’s access hours. This position monitors pool activity, supports compliance with The Villages Swimming Pool Rules, ensures pool furniture and surrounding areas are clean and available for use, and reports safety concerns, rule violations, incidents, or maintenance needs to the appropriate supervisor or Public Safety personnel. At The Villages, we expect all team members to work by the Guiding Principles and actively contribute to fostering a community grounded in respect, trust and open communication, while delivering exceptional service, upholding integrity, promoting teamwork and creating a positive, engaging experience for our residents, partners and colleagues.

Requirements

High school diploma or equivalent is required.
Adult CPR, First Aid, and AED certification and ability to administer first aid are required or must be completed upon hire.
Ability to work independently and deliver excellent performance with limited supervision.
Strong maturity, dependability, and sound judgment.
Excellent customer service and communication skills.
Ability to interact professionally, respectfully, and effectively with diverse groups of individuals.
Strong problem-solving and conflict-resolution skills.
Ability to interpret, explain, and enforce rules and regulations in a professional manner.
Ability to remain calm, courteous, and professional when addressing rule violations, disputes, or emergency situations.
Excellent command of the English language.
Ability to always maintain a professional attitude and appearance.
Ability to follow the established dress code for the position.
Availability to work any day of the week, including weekends and holidays.
Successful completion of a pre-employment drug screening and criminal background check is required.
Must maintain professional conduct and demonstrate the ability to work collaboratively in a team-oriented and stable work environment.
Possession of a valid California driver’s license is required and must be maintained throughout employment if driving on The Villages property.
Must maintain a clear driving record if driving is required for the position.
Must comply with The Villages Golf and Country Club policies, procedures, safety rules, and standards of conduct.

Nice To Haves

Prior experience in recreation, pool operations, customer service, hospitality, security, or a related environment is preferred.
Experience working with residents, guests, children, or the public in a service-focused environment is desirable.
Prior experience enforcing rules, monitoring activity, resolving concerns, or documenting incidents is helpful.

Responsibilities

Monitor swimming pool activity and observe patron and guest behavior to help maintain a safe and enjoyable pool environment.
Walk the pool deck, shower area, furniture areas, and surrounding pool area at least once per hour to ensure cleanliness, safety, and sanitary conditions.
Inspect pool furniture, pool deck, and related areas to ensure they are clean, attractive, safe, and suitable for use.
Identify and report necessary repairs, safety hazards, damaged furniture, or maintenance concerns.
Ensure The Villages Swimming Pool Rules are always followed.
Professionally address and correct improper behavior or rule violations by pool users.
Attempt to resolve disputes between patrons and/or guests in a calm, respectful, and timely manner.
Immediately report unresolved disputes, escalated behavior, rule violations, safety concerns, or other incidents to the supervisor and/or Public Safety.
Prepare and submit incident reports as required.
Maintain a daily log of pool temperature and pool chemical readings at the beginning and end of each shift.
Submit daily logs and incident reports to the supervisor.
Help ensure the security of pool-related inventory, equipment, and supplies.
Call 911 immediately in the event of a medical emergency.
Demonstrate awareness of workplace safety practices and support organizational efforts to maintain a safe environment for staff, residents, and visitors.