Swimming Pool Renovations Scheduler

Anthony & Sylvan Pools•Warminster, PA

1d•Onsite

About The Position

Responsible for the coordination of Renovations construction-related activities within the region. This role oversees in-house technicians and communicates directly with subcontractor crews to maximize their production and quality of work. The Scheduler implements and ensures compliance with accounts receivable and construction-related quality control processes, while ensuring proper communication with the customer to provide a truly remarkable customer experience.

Requirements

High school diploma/GED or equivalent required
One year’s construction or scheduling experience preferred
General pool background experience preferred
Strong proficiency in Microsoft Office Suite – Word, Excel, Power Point & Outlook.
Strong oral and written communication skills and skilled in the ability to determine customer needs/requirements.
Excellent problem-solving, analytical and financial skills
Approachable, effective listener with strong customer service skills and multitasking ability.
Proficiency with scheduling tools (i.e. Pro Edge)
Self-motivated, pro-active, result-oriented professional with an ability to work with minimum direction.
Positive “can-do” attitude.
Works well within a team environment.
Ability to communicate promptly and clearly via phone and computer

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Coordinate multiple subcontractor crews and in-house technicians that perform renovation work in the region.
Maximize crew capacity and production by fully implementing and using internal software scheduling tools.
Review exception reports to ensure all phases of production are scheduled and completed.
Maintain open communication with field personnel and partners to expedite decisions related to on-site concerns.
Ensure proper communication and expectations of customer payments.
Ensure communication and collection of payments by partners.
Follow up on payment processing via Web and Credit cards.
Manage job flow based on payments.
Ensure quality control using in-house technician inspections and new pool resources for supervision where applicable.
Monitor/control re-work and develop processes to eliminate occurrences and reduce related costs.
Track and follow up with underperforming partners.
Develop new quality standards in key areas as needed.
Work closely with Admin to ensure our backlog is communicated properly to the Renovation Specialists and in turn to our customers.
Proactively communicates with customers to resolve any issues.
Point of contact for customer conflict resolution.
Ensures timely completion of all projects with minimum disruption to the customer’s property and swim season.
Always strives for 5’s - 100% Customer Service Satisfaction (CSS).
Stay abreast of the latest pool and other backyard related technologies and take the initiative to understand such by either self-educating or attending vendor related training.
Other duties as assigned