Swimming Pool Assistant Manager

City of Monroe•City Pool 1700 22nd Avenue Monroe, WI

13d•Onsite

About The Position

The Swimming Pool Assistant Manager supports the Pool Manager with the overall operation of an aquatic facility. The primary focus is overseeing the concession stand and concession staff and supervising and developing the pool’s high school-aged employees. The position also supports pool operations, safety, customer service, and administrative work, and serves as manager on duty when the Pool Manager is not present. The facility will provide lifeguard training and certification. The Assistant Manager is expected to obtain lifeguard certification by the beginning of the summer season and, when feasible, Lifeguard Instructor certification. The position rotates weekend and open-swim management coverage with the Pool Manager. It requires up to 40 hours per week from May through the end of August, with a maximum of 1,200 hours per rolling year. The position reports to the Recreation Manager.

Requirements

Strong communication, leadership, and customer-service skills.
Organized and dependable, with the ability to take initiative.
Ability to provide direction and constructive feedback to employees.
Ability to remain calm and make sound decisions in emergency situations.
Willingness to work evenings, weekends, and holidays as scheduled.
Ability and willingness to obtain lifeguard certification before the summer season and Lifeguard Instructor certification when feasible; lifeguard training and certification are provided by the facility.
Ability to communicate and interact with the public and staff professionally and courteously.
Ability to adapt to change, perform multiple tasks, and work independently.
Experience working with children.
Experience with behavior management and inclusive practices.
Ability to stand for intermediate periods and stand and walk for extended periods.
Ability to lift and carry up to 20 pounds of typical recreation equipment.

Nice To Haves

Experience working with, supervising, coaching, or mentoring high school-aged youth.
Previous lifeguard or aquatic experience is not required.

Responsibilities

Oversee daily concession stand operations and supervise, train, and support concession staff.
Manage concession inventory, including ordering, receiving, stocking, organizing products, tracking sales and inventory levels, monitoring product usage, and helping minimize waste.
Ensure the concession stand is clean, organized, and properly stocked; monitor cash-handling procedures and report discrepancies or concerns.
Help concession staff provide friendly and efficient customer service.
Assist with supervising lifeguards, slide attendants, cashiers, and concession staff.
Train, coach, and provide feedback to employees, with an emphasis on supporting and developing high school-aged staff.
Help with staff scheduling, shift coverage, breaks, and daily assignments; monitor employee attendance, performance, and professionalism.
Help create a positive, respectful, and team-oriented work environment; assist with staff concerns and communicate significant issues to the Pool Manager.
Serve as manager on duty when the Pool Manager is not present.
Support daily pool and aquatic-area operations and help ensure pool rules, safety procedures, and facility policies are followed.
Monitor lifeguard and slide-attendant performance; assist with emergencies, accidents, and incident reporting.
Help with opening and closing procedures and report maintenance or safety concerns.
Complete lifeguard and aquatic training provided by the facility.
Provide customer service and assist with customer questions or concerns.
Support the Pool Manager with scheduling, staff records, reports, and other administrative tasks.
Communicate important information between management and staff.
Assist with special events, busy operating periods, and other facility needs.
Perform other duties as assigned.