Swim School Assistant Manager

Big Blue Swim School•Paoli, PA

1d•Onsite

About The Position

Join Our Team at Big Blue Swim School! Are you a natural leader with a passion for coaching, customer service, and making a difference in children's lives? Big Blue Swim School is looking for a Swim School Assistant Manager to oversee daily operations, mentor our Swim Associates, and ensure an outstanding experience for our swimmers and their families. We have a growing portfolio with plenty of upward opportunities.

Requirements

Strong Leadership Skills - Experience managing teams in a fast-paced environment.
Customer-Focused - Passion for delivering top-notch service.
Great Communicator - Ability to connect with parents, staff, and students.
Problem-Solver - Quick thinking and ability to handle challenges.

Nice To Haves

Swim & Safety Knowledge (Preferred) - Previous swim instruction or lifeguard experience is a plus, but not required.

Responsibilities

Greet and engage with parents and customers, providing updates on swimmer progress.
Ensure a high level of customer service and maintain strong relationships with families.
Train front desk staff on promotions and best practices to convert trial lessons into weekly enrollments.
Supervise, mentor, and support a team of 10-20 Swim Associates.
Lead daily shifts, ensuring smooth transitions and proper class coverage.
Conduct monthly 1-on-1 coaching sessions with Swim Associates.
Onboard and train new instructors, ensuring they meet Big Blue Swim School standards.
Facilitate bi-weekly team training to reinforce safety protocols, teaching techniques, and customer engagement strategies.
Maintain a clean, safe, and welcoming environment for swimmers and families.
Oversee water quality, pump room operations, and overall pool maintenance.
Ensure all staff follow safety procedures and hold required certifications.