SWAT Manager
About The Position
The SWAT Manager leads the development and execution of automation, process improvement, and operational efficiency initiatives supporting Space Planning and Remodel/Reset programs. The role oversees a specialized technical team that develops scalable tools, automated processes, and technology-enabled solutions to reduce manual work, improve accuracy, and drive productivity and financial performance across all brands. The manager establishes team priorities, manages resources, and partners with Space Planning, Planogram, Floorplan, and Remodel/Reset leadership to identify opportunities and implement improvements to operational execution. The role ensures the centralized SWAT team delivers consistent, scalable, and measurable improvements in support of business objectives across all brands.
Requirements
- At least 4 years of progressive experience in automation, analytics, retail operations, space planning, business intelligence, technology, or a related field.
- Demonstrated experience leading automation, reporting, technical support, or process improvement initiatives.
- Experience developing or overseeing macros, automated reporting, data management tools, and workflow solutions.
- Experience managing projects, competing priorities, and cross-functional stakeholder relationships.
- Experience providing team leadership, coaching, and employee development.
- Experience identifying operational inefficiencies and translating business needs into scalable technical solutions.
- Strong knowledge of automation, macros, reporting, data management, and process improvement methodologies.
- Strong analytical and problem-solving skills, including the ability to turn business challenges into practical technical solutions.
- Ability to lead teams, manage priorities, develop talent, and drive accountability.
- Strong project management and organizational skills, including the ability to oversee multiple initiatives and deliverables.
- Excellent communication and collaboration skills, including the ability to build effective relationships across Space Planning, Remodel/Reset, Innovation, and business teams.
- Ability to identify operational efficiencies, evaluate potential solutions, and connect automation initiatives to measurable productivity and financial outcomes.
- Ability to lead through influence and establish standardized processes across multiple brands, teams, and locations.
- Ability to identify opportunities for innovation, evaluate potential solutions, and connect analytical capabilities to measurable business outcomes.
Nice To Haves
- Bachelor's degree in business, information technology, data analytics, operations, or a related field; equivalent combinations of education and relevant experience may be considered.
- Experience with retail, merchandising, space planning, planograms, floorplans, remodels, or field operations.
Responsibilities
- Lead daily SWAT team operations, set priorities, manage workloads, and ensure timely delivery of automation, technical solutions, and process improvement initiatives.
- Provide leadership, direction, coaching, and development to SWAT Analysts, promoting accountability, technical growth, and consistent execution of team objectives.
- Oversee the development and implementation of macros, automated reporting, tools, and technology-enabled solutions that reduce manual processes and improve operational efficiency.
- Partner with the Director of Innovation and Space Planning and Remodel/Reset leadership to identify opportunities, define requirements, and align initiatives with business priorities.
- Oversee process improvements related to category loads, cycle-based reporting, data management, and new item cut-in processes across all brands.
- Collaborate with Planogram and Floorplan leadership to address technical challenges, streamline workflows, and improve execution, accuracy, and productivity.
- Evaluate existing processes to identify opportunities to eliminate inefficiencies, reduce costs, improve data integrity, and deliver measurable productivity gains.
- Establish and monitor performance measures for automation and process improvement initiatives, and communicate results, opportunities, and recommendations to leadership.
- Lead cross-brand collaboration and standardization efforts to develop scalable solutions and consistent processes across all brands.
- Ensure team deliverables and technical solutions meet operational requirements, quality standards, and established business priorities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
