SVP, Regional Manager

Hope CU•Montgomery, AL

11h•Onsite

About The Position

The Senior Vice President, Regional Manager leads and optimizes performance across an assigned region of branches through sales leadership, operational excellence, talent development, and member experience management. The role drives retail growth by developing high-performing branch teams that achieve sales, member acquisition, lending, deposit, and relationship growth goals while maintaining strong operational controls and compliance standards. The Regional Manager directly leads Branch Managers and ensures execution of strategic initiatives, sales programs, service standards, and operational expectations across regional locations. The role balances business development goals with operational oversight so branches provide exceptional member experiences while maintaining compliance and operational excellence.

Requirements

At least 10 years of progressive experience in retail banking, credit union operations, branch management, or financial services leadership.
At least 7 years of experience leading multiple branch locations, markets, or regions, with direct responsibility for sales, service, operational, and financial performance.
At least 5 years of leadership experience managing and coaching Branch Managers or other retail banking leaders.
Demonstrated success leading branch networks with accountability for deposit growth, consumer loan production, membership growth, and product penetration goals.
Proven track record of achieving or exceeding annual sales, revenue, lending, deposit, and member acquisition objectives across multiple branch locations.
High school diploma or GED required.
Candidates must be legally authorized to work in the United States at the time of application and throughout employment; the employer does not sponsor employment-based visas.
Organizational awareness, including understanding internal systems, procedures, and culture and recognizing how decisions affect other parts of the organization.
People development and leadership skills, including assessing capabilities, setting objectives, reviewing performance, motivating, delegating, building teams, and empowering employees.
Strategic thinking and accountability, including processing complex information, exercising sound judgment, and proposing actions aligned with organizational priorities and vision.
Results orientation, persistence, and ability to achieve concrete results and overcome obstacles.
Ability to work productively as a member of a team and contribute to effective team development and dynamics.

Nice To Haves

Bachelor's degree in Business, Finance, Marketing, Banking, or a related field.

Responsibilities

Lead regional sales performance, driving deposit growth, lending production, member acquisition, product penetration, and achievement of regional goals.
Establish a high-performance sales culture focused on relationship building and financial solutions.
Monitor sales activities, pipeline management, and branch productivity.
Coach Branch Managers on consultative sales techniques and business development strategies.
Ensure effective execution of sales campaigns, promotions, and strategic initiatives.
Identify market opportunities to expand member relationships and grow market share.
Oversee the performance of multiple branch locations within the assigned region.
Hold Branch Managers accountable for results and implement corrective action plans when necessary.
Review branch scorecards and key performance indicators regularly.
Ensure consistent execution of organizational strategies across the region.
Ensure adherence to policies, procedures, controls, regulatory requirements, and operational best practices.
Monitor audit findings, operational exceptions, and risk indicators.
Partner with Retail Administration and Compliance teams to address operational concerns.
Ensure cash controls, security procedures, and fraud prevention protocols are consistently followed.
Champion a superior and consistent member experience focused on engagement, relationship development, and member needs.
Monitor member feedback, complaints, and satisfaction metrics, and develop action plans to address service gaps and improve loyalty.
Recruit, develop, and retain top retail talent.
Coach and mentor Branch Managers to strengthen leadership capabilities.
Develop succession plans for critical leadership positions.
Conduct performance evaluations and ongoing development discussions.
Promote employee engagement and accountability throughout the region.
Communicate organizational priorities and ensure branch teams understand, support, and execute strategic goals.
Lead change management efforts related to new products, technology, and operational initiatives.
Collaborate with executive leadership to identify growth opportunities and operational improvements.
Perform other duties as assigned.