SVP, Operations Unit Manager

Western Alliance Bank • Irving, TX

1d • Onsite

About The Position

As the SVP, Operations Unit Manager, you will lead a unit of Production Managers overseeing teams responsible for the pre-purchase review of correspondent residential mortgage loan files. Your responsibilities will include ensuring files contain all required documentation, meet acceptable regulatory standards, and comply with established guidelines prior to purchase. You will drive your team to achieve productivity and quality goals, constantly analyze current processes for ways to increase productivity and quality while cutting costs, and manage departmental service levels, production, and quality standards. You will monitor SLA, quality, and pipelines, while providing applicable reporting. Additionally, you will apply theories and concepts to interpret data, provide analysis and observations, and recommend related initiatives and solutions. You will create and present relevant information (trends, accomplishments, opportunities, etc.) as needed for management meetings with peers and superiors. You will also lead and develop a team, being responsible for hiring, coaching, performance management, training, and development.

Requirements

• 7+ years of related experience in Mortgage Operations or similar field.
• Bachelor's degree in related field required.
• Previous leadership experience required.
• Advanced Knowledge of residential mortgage industry in Correspondent or Retail Lending; including sales, operations, capital markets and/or other residential mortgage products and services.
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate knowledge of MS Office Products (Excel, Word, PowerPoint, Visio).
• Intermediate to advanced experience mortgage software (Encompass).
• Advanced speaking and writing communication skills.
• Occasional travel required.

Responsibilities

• Lead a unit of Production Managers overseeing teams responsible for the pre-purchase review of correspondent residential mortgage loan files.
• Ensure loan files contain all required documentation, meet acceptable regulatory standards, and comply with established guidelines prior to purchase.
• Drive team to achieve productivity and quality goals.
• Analyze current processes for ways to increase productivity and quality while cutting costs.
• Manage departmental service levels, production and quality standards.
• Monitor SLA, quality, and pipelines, while providing applicable reporting.
• Apply theories and concepts to interpret data, provide analysis and observations, and recommend related initiatives and solutions.
• Create and present relevant information (trends, accomplishments, opportunities, etc.) as needed for management meetings with peers and superiors.
• Lead and develop a team; responsible for hiring, coaching, performance management, training and development.

Benefits

• Competitive salaries
• Ownership stake in the company
• Medical and dental insurance
• Time off
• 401k matching program
• Tuition assistance program
• Employee volunteer program
• Wellness program
• Opportunity to bolster business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

What This Job Offers

• Job Type: Full-time
• Career Level: Executive