SVP, Managing Director-401K Relationship Manager

Fidelity Investments•CA Work From Home, CA

1d•$185,000 - $400,000•Onsite

About The Position

The SVP, Managing Director (MD) is entrusted with a client book of business including some or all defined contribution (401k), defined benefit (pension), health/welfare administration, and other related products and services. Primary contact for the client and works in a team structure which is collectively responsible for leading, educating, resolving client issues, establishing relationships and meeting the needs of Plan Sponsors and other Employee Benefits leader contacts. The Role The SVP, Managing Director (MD) is entrusted with a client book of business including some or all defined contribution (401k), defined benefit (pension), health/welfare administration, and other related products and services. Primary contact for the client and works in a team structure which is collectively responsible for leading, educating, resolving client issues, establishing relationships and meeting the needs of Plan Sponsors and other Employee Benefits leader contacts. The base salary range for this position is $160,000.00-$185,000.00 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. The base salary range for this position is $185,000-$400,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. Fidelity’s Onsite Working Model Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles. Note, the application window closes when the position is filled or unposted. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Certifications: Category: Relationship Management At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to [email protected], or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact [email protected] For roles based in Germany: Contact [email protected] Fidelity Privacy Policy

Requirements

College degree preferred and/or equivalent work-related experience.
Series 7 & 63 must be obtained post hire.
10+ years of benefits outsourcing relationship management or client service experience; preferably within 401(k) & non- qualified plan administration, Pension administration, Equity Plan services, Health/Welfare administration, and more.
Validated relationship management experience: you have excellent verbal and written communication skills.
Possess excellent organization, time leadership skills, and attention to detail.
Tried problem-solving skills in sophisticated situations.
Effective presentation skills, influence and negotiation skills, and ability to deliver solutions to a variety of audiences & levels is key.

Responsibilities

Developing, leading and maintaining strong client relationships, including at senior/executive levels.
Building positive relationships based on shared dedication to mutual goals.
Sets the strategic direction for the plan and demonstrates ultimate ownership and accountability for the overall client relationship.
Acts as the client’s 'trusted advisor'.
Builds client relationship to the highest level of decision makers.
Plans and conducts effective in-person and/or virtual meetings.
Makes detailed plans and preparations for client meetings.
Accurately plans, influences, and implements Fidelity solutions to address a client’s needs.
Differentiates Fidelity's benefits offerings against a competitive benefit solution(s).
Facilitates discussions with clients regarding legal, regulatory and design issues across the plan(s) and relationship.
Coordinates internal resources to provide analysis and recommendations to clients on a variety of alternatives, including design, product development, etc
Identifies key drivers and maintains consistent formal/informal contact with key client decision makers.
Works closely and actively leads discussions with Investment Consulting to create effective investment strategies and develop solutions that benefit clients/Fidelity.
Owns the client relationships for which they are accountable, which includes problem resolution on behalf of clients to produce a satisfactory outcome.
The MD is considered the lead associate for a Book of Business with supporting functions (various extended service team members) providing outcomes as a collective service team in support of the client and their employees.
Building and developing strong internal working relationships with Fidelity personnel in support of superior service delivery.
Focuses on understanding and responding to client needs.
In this position you assume a consultative role to acquire a clear understanding of the business need and the client’s perception of relevant issues.
Ensure client happiness by seeking feedback and anticipate issues and/or concerns to proactively provide solutions.