Managing Director- 401K Relationship Manager

Fidelity • Westlake, TX

7d • Onsite

About The Position

The Managing Director (MD) is entrusted with a book of business of defined contribution plans aligned to key Core Market advisor relationships. The books of business will vary based on each advisor, but typically comprise of up to 90 plan sponsor relationships and 5 – 7 advisor relationships. Plan sizes supported up to $25M in assets under administration. In this role you will develop positive relationships with institutional clients and build internal working relationships with Fidelity personnel in support of service delivery. The Managing Director is the primary contact for their client and works in a team structure which is collectively responsible for leading, educating, resolving client issues, establishing relationships and meeting the needs of both Plan Sponsors and Advisors. Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Requirements

• Acquire a Series 7 and 63 within the first 3-6 months of acquiring the position.
• 3 – 5 years of Relationship Management or Client Service experience preferred; preferably within the Retirement/401K industry.
• World class customer service to every one of your clients.
• Record keeping and defined contribution administration experience.
• Problem-solving skills.
• Effective communication and presentation skills.
• The ability to consult with your clients to deliver effective solutions to their needs while maintaining strong, positive relationships with key decision makers.
• Setting the strategic direction for the plan and demonstrates ultimate ownership and accountability for the relationship.
• This includes problem resolution on behalf of clients to produce a satisfactory outcome.

Nice To Haves

• Fidelity will not provide immigration sponsorship for this position.

Responsibilities

• Develop positive relationships with institutional clients and build internal working relationships with Fidelity personnel in support of service delivery.
• Acts as the client’s trusted advisor in partnership with the Plan’s Advisor.
• Partnering with the Plan’s Advisor to understand their specific value proposition to the Plan Sponsor.
• Providing additional support to the advisor’s book of business, including participating in advisor book of business reviews (sometimes in person), identifying and implementing plan design opportunities across the advisor’s book, and you will be expected to participate in quarterly advisor updates and training activities, both over electronic channels (i.e. Zoom) and in person.
• Differentiating Fidelity's benefits approach against competitive benefit solutions and offering and implementing Fidelity solutions to address client needs.
• Facilitating discussions with clients regarding legal, regulatory and design issues across the plan.
• Consulting with clients and their advisors on qualified and potentially nonqualified plan design alternatives.
• Coordinating internal resources to provide analysis and recommendations to clients on design alternatives.
• Analyzing investment architecture and providing appropriate alternatives as well as actively facilitating Investment Review Meetings in partnership with the Plan’s Advisor.
• Assisting Plan Sponsors with plan corrections, resolving operational defects, PSW navigation, providing plan and participant literature, and contribution inquiries.
• Building and developing strong working relationships internally.
• Assume a consultative role to acquire a clear understanding of the business needs of relevant issues.
• Ensure client satisfaction by seeking feedback and anticipate issues and/or concerns to proactively provide solutions.

Benefits

• Comprehensive health care coverage and emotional well-being support
• Market-leading retirement
• Generous paid time off and parental leave
• Charitable giving employee match program
• Educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed