SVP, Loan Administration
About The Position
The SVP, Loan Administration owns the strategy and results for Escrow, Special Loans, Credit Reporting, and Assumptions driving exceptional customer service combined with regulatory integrity. This role manages the activities and operations of Escrow, Special Loans, Credit Reporting and Assumptions. The position involves monitoring and managing KPIs to drive accountability and continuous improvement. A key aspect is maximizing revenue through strategic budget oversight, including maintenance and management of the operation’s staffing models, maintaining appropriate staffing levels, the design and implementation of AI to reduce headcount, annual contract review and negotiations, vendor oversight, loss management and allocation, and overall operational efficiency and quality. The role is responsible for coaching, influencing and developing team members. It also oversees insurance vendor handling hazard and flood insurance and related correspondence. Implementation and management of controls and standards for all internal and external processes are crucial. The SVP will partner with Legal and compliance to proactively manage regulatory and investor requirements. This senior servicing leader will interface with clients, investors, and regulators. Maintaining audit readiness to support internal audit and other audits of the functional area is required. The position involves maintaining department’s policies and procedures and developing management reporting to manage the function, measure/report performance and service levels.
Requirements
- Bachelor’s degree in finance or accounting.
- 10+ years’ of progressively responsible mortgage servicing experience
- Strong written and oral communication skills
- Deep experience in managing front-end servicing operations including escrow and credit reporting.
- Ability to create synergies across teams, processes and people
- Ability to create, engineer, and operationalize processes and data
- Demonstrated ability to manage all levels of an operation
- Active thought partner and contributor to corporate priorities and objectives, the interpretation and implementation of regulatory and agency guidance and requirements, and revenue maximizing and cost containing initiatives
Nice To Haves
- Master’s degree preferred
Responsibilities
- Manages the activities and operations of Escrow, Special Loans, Credit Reporting and Assumptions.
- Monitor and manage KPIs to drive accountability and continuous improvement.
- Maximize RoundPoint revenue through strategic budget oversight, including maintenance and management of the operation’s staffing models, maintaining appropriate staffing levels, the design and implementation of AI to reduce headcount, annual contract review and negotiations, vendor oversight, loss management and allocation, and overall operational efficiency and quality.
- Responsible for coaching, influencing and developing team members.
- Oversees insurance vendor handling hazard and flood insurance and related correspondence.
- Implementation and management of controls and standards for all internal and external processes.
- Partner with Legal and compliance to proactively manage regulatory and investor requirements.
- Senior servicing leader that will interface with clients, investors, and regulators.
- Maintain audit readiness to support internal audit and other audits of the functional area.
- Maintain department’s policies and procedures
- Develop management reporting to manage function, measure/report performance and service levels
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What This Job Offers
Job Type
Full-time
Career Level
Senior
