SVP, HOA Payments Strategy & Integrations

Banc of California • New York, NY

5d • $145,000 - $243,000

About The Position

The Senior Vice President, HOA Payments Strategy is responsible for defining, advancing, and governing how HOA payments are designed, implemented, and integrated across electronic and hybrid processing channels. This role provides strategic leadership over payment workflow design, integrations, and implementation standards to enable scalable, high quality HOA payment solutions. The SVP partners closely with Operations, Product, Technology, and external providers to ensure HOA payment workflows support digitization objectives, reduce downstream exceptions, and align with both current and future business needs. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

Requirements

• Minimum of 10 years of experience in HOA payments, property management payment ecosystems, or closely related FinTech domains.
• Minimum of 10 years of experience working with property management ERP or CRM platforms, including payment integrations within those systems.
• Minimum of 10 years of experience with electronic and hybrid payment workflows, including posting logic, remittance behavior, reconciliation, and exception handling.
• Minimum of 10 years of experience working with online bank BillPay aggregators and third-party payment platforms, including familiarity with aggregator operating models and integration considerations.
• Proven experience partnering cross-functionally with Operations, Product, Technology, Risk, and merchant acquiring teams in a matrixed environment.
• Demonstrated ability to apply deep HOA domain expertise to the design and governance of payment workflows, including prior experience with property management system integrations, ERP and CRM-adjacent platforms, HOA-specific operating models, and payment use cases.
• Prior experience working with merchant acquiring models to inform HOA payment program design and implementation decisions.
• Strong analytical, communication, and influence skills, with the ability to lead through governance and collaboration rather than direct operational ownership.
• High School diploma or equivalent required

Nice To Haves

• Experience supporting payment modernization, digital transformation, or large-scale system integration initiatives preferred.
• Working knowledge of merchant acquiring models, including transaction flows and recurring payment structures preferred.
• Exposure to advanced or emerging payment methods and their application within regulated financial services environments preferred.
• Background in financial services organizations operating under strong audit, control, and risk management standards preferred

Responsibilities

• Lead the design and governance of payment workflows, including experience with property management system integrations, Enterprise Resource Planning (ERP), CRM adjacent platforms, and HOA specific operating models and payment use cases.
• Apply deep expertise in payment application logic, posting workflows, remittance behavior, and reconciliation drivers to reduce downstream exceptions, including support for No Doc processing.
• Define and govern the integration strategy with Online Bank BillPay aggregators, spanning both file based and API based payment flows.
• Ensure BillPay designs support accurate posting, high quality remittance, and exception reduction across downstream processing functions.
• Oversee Online Bank BillPay aggregator relationships, with an understanding of aggregator constraints, remittance formats, implementation considerations, and common exception drivers.
• Partner with merchant acquiring teams to apply HOA specific expertise to payment program design, including transaction flows, recurring payment structures, and control considerations such as velocity limits.
• Evaluate and support the enablement of advanced and emerging payment methods, including Apple Pay, Google Wallet, Venmo, and PayNearMe, with a focus on HOA use case viability, workflow alignment, and integration impact.
• Incorporate knowledge of Remote Deposit Capture (RDC) capabilities and limitations into lockbox and hybrid payment channel strategies.
• Serve as a key contributor to HOA modernization initiatives, translating business needs, system constraints, and user workflows into scalable, modern payment solutions.
• Partner closely with the SVP, HOA Operations & Payments to ensure cross functional alignment across Operations, Product, Technology, Risk, Compliance, and external vendors.
• Act as a strategic partner to outsourced processing providers, ensuring vendor capabilities and processes align with the HOA payment strategy and operating model.
• Ensure initiatives are executed in accordance with internal control standards, risk management requirements, and applicable regulatory expectations.
• Follow all established policies and procedures.
• Perform other duties and projects as assigned.

Benefits

• You will be eligible to participate in the company’s 401k plan which includes a company match and immediate vesting.
• We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).
• Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.
• Eligible team members receive paid vacation days, holidays, and volunteer time off.
• To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: High school or GED