SVP, Head of IT Business Office

Gallagher•Rolling Meadows, IL

About The Position

SVP - Head of Business office for GB IT to the CIO serves as the strategic and operational integrator for the IT organization, ensuring alignment between strategy, portfolio execution, financial outcomes, and business value delivery. This role enables a 360° view across IT by connecting portfolio management, business engagement (BRMs), and enterprise priorities—driving disciplined governance, performance transparency, and executive decision-making.

Requirements

15+ years experience across IT strategy, PMO, finance, or transformation leadership
Strong combination of strategic thinking, financial acumen, and execution rigor
Proven ability to operate and influence at CIO/CEO/CFO levels
Exceptional structuring, communication, and stakeholder orchestration skills

Responsibilities

Lead the IT Business Office and PMO functions as the operational backbone of IT
Cross-program dependency management and execution oversight for all Project and Program managers creating a centralized PMO
Integrate with Business Relationship Managers (BRMs) and Portfolio Management (PPM) to ensure demand alignment with business priorities
Drive connection between IT strategy, portfolio roadmap, demand-capacity management and execution delivery
Standardize program governance, reporting frameworks, and delivery discipline
Deliver enterprise-level reporting and executive updates
Own IT financial governance, including budget planning, forecasting, and variance management
Drive investment prioritization and portfolio trade-offs aligned to strategic objectives
Establish ROI tracking and benefits realization discipline across all major programs
Lead cost optimization initiatives to reduce low-value spend and improve productivity
Deliver transparent financial reporting and insights at portfolio and executive levels
Orchestrate a 360° enterprise view of IT by integrating: Strategy, Portfolio execution, Financial performance, Business demand (via BRMs)
Own and drive Quarterly Business Reviews (QBRs) and IT Deep Dives with CIO, CEO, and CFO
Provide single-pane-of-glass insights to support executive decision-making and trade-offs
Ensure alignment between enterprise priorities and IT delivery commitments
Own end-to-end OKR lifecycle (definition, alignment, tracking, reporting)
Establish and govern standardized KPI frameworks across delivery, operations, cost, quality, and business outcomes
Maintain a single source of truth for IT performance dashboards
Drive structured monthly and quarterly performance reviews with leadership
Provide proactive insights, risk signals, and escalation triggers to CIO
Oversee IT’s risk and compliance posture (security, audit, regulatory, policy adherence)
Ensure timely closure of audit findings and proactive risk mitigation
Act as the primary interface between IT and global enterprise functions (Finance, Risk, Operations, etc.)
Coordinate enterprise-level decisions, escalations, and governance forums
Ensure alignment with enterprise IT policies, standards, and regulatory expectations
Trusted advisor to CIO on strategy, operating model, and execution priorities
Drive operating model maturity (federated model alignment, decision rights, governance clarity)
Ensure high-quality executive communication (board-level, CEO/CFO updates)
Foster a data-driven, accountable performance culture across IT leadership