SVP, Client Partnership
About The Position
At Huge, Client Partnership is accountable for all aspects of the client relationship. This encompasses the health of the relationship, financials, quality of the work product, and team motivation. It’s an equal mix of being a client’s strategic partner, Huge’s business operator, and an internal team champion. Their mission is to drive client success through great, user-centric work. The SVP, Client Partnership, is responsible for providing both strategic and tactical leadership for multiple clients within a portfolio. They serve as the senior partner and confidant for clients as well as internal cross-disciplinary teams to ensure the quality of the relationship and work product. This person will manage a team who are responsible for day-to-day account operations and relationship management. They consistently demonstrate excellent team management skills and operational/business management capabilities in order to drive successful engagements. They’re passionate about the digital space, creative work, and developing amazing user-branded experiences.
Requirements
- Experience with overall account management, account growth, and leadership of cross-functional teams to develop approaches and targets that meet the business goals of our clients.
- The ability to develop overall engagement strategy and work with department heads, discipline leads and project teams to execute plans.
- Constant work to expand contacts with key client executives and maintain strong post-engagement relationships introducing new opportunities accordingly. The end goal is growing/developing long-term DAOR relationships.
- Management of portfolio profitability; working with EDs to develop and negotiate statements of work, and ensuring the work is delivered on budget.
- Ability to identify needs that the client may not recognize and ensure that approaches and solutions are linked to objectives and future needs.
- Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback.
- Experience working with engagement teams to ensure account work is projected accurately and effectively and efficiently planned and staffed with all deliverables are prioritized accordingly.
- Leading strategic development of new business pitches from RFP response to closing accounts including MSA and contract negotiations.
- Strong presentation, verbal and written skills as well as proven ability to develop well-positioned and thoughtful documents and presentations.
- A genuine eagerness to work with mentor, encourage and learn from a diverse and talented team.
Responsibilities
- Provide strategic and tactical leadership for multiple clients within a portfolio.
- Serve as the senior partner and confidant for clients as well as internal cross-disciplinary teams to ensure the quality of the relationship and work product.
- Manage a team who are responsible for day-to-day account operations and relationship management.
- Demonstrate excellent team management skills and operational/business management capabilities in order to drive successful engagements.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
Number of Employees
1-10 employees
