SVP, Cash Management (77304)

Main Street Bank•Marlborough, MA

1d•$140,000 - $180,000•Hybrid

About The Position

Working within the Cash Management Department, the SVP Cash Management Officer helps lead the efforts of the Cash Management Department and collaborates with Relationship Banking, Commercial Lending, and Retail requests for commercial clients seeking cash management products and services. Acts as a front-line cash management sales, sales, and relationship manager for commercial clients and performs routine site visits. Responsible for the development and sale of cash management products and services, as well as uncovering other business deposit product and service opportunities. Analyzes the needs of existing and prospective business customers of the Bank and recommends new strategies, including the implementation of new products and services. Collaborates with the SVP Cash Management Service and Implementation Officer on projects that affect the department and the bank as a whole and acts as a resource for other team members. Oversees and manages the activities and productivity of the Client Service personnel responsible for deposit account opening and day-to-day client management. Additionally, this position embraces the established sales and service culture to maximize their contribution to the Bank’s goals. After successful completion of training and proven abilities, this position is eligible for a hybrid work arrangement with availability expected during core business hours and an agreed-upon number of days per month on site.

Requirements

Bachelor’s degree and/or equivalent experience (typically 10+years) related banking experience with progressive leadership responsibilities preferably in a Cash Management environment.
Extensive background in financial institution operating policies and procedures, banking regulations (state and federal).
Project coordination/management experience.
Proficient in Microsoft 365 Office Suite products and the Internet.
Good working knowledge of Data Processing Systems required (COCC preferred).
Project coordination/management experience.
Solid understanding and application of administration activities with an understanding of office procedures and ability to operate standard office equipment.
Means and mode to travel to any of Main Street Bank’s locations and/or customers as needed on a regular basis.
Ability to identify market /business opportunities.
Strong Business Development Skills.
Sales.
Natural leader with responsive and positive communication (written & verbal), effective relationship management techniques and interpersonal skills, ethics, and cultural awareness to build strong relationships with direct reports and cross-functional teams throughout the organization.
Critical thinker who can digest complex problems, articulate risks and mitigating factors, navigate situations involving the need for trade-offs, and recommend solutions which meet the needs of all stakeholders.
Relationship Builder - Develops and maintains relationships with officers, employees and external contacts and maintains alignment with core values, vision, strategy, and goals.
Ability to interact on a professional level with high level executives and high net worth individuals.
The person in this position frequently communicates with all departments, about banking products and services, vendors, and the Board of Directors and therefore must be able to exchange accurate information in these cases.
They will need to use judgment and discretion in decision making situations, interpret and follow all Bank policies and procedures, write/create reports, and business correspondence, (Main Street Bank’s standard language is English).
As well as the ability to: Speak and effectively present/communicate information and respond to questions from customers, groups of managers, vendors, and other employees.
Define problems, collect data, establish facts, and draw valid conclusions.
Read, analyze, and interpret a variety of documents such as financial reports and Bank policies and procedures.
Physical Demands/Efforts: Occasionally lift and/or move up to 25 pounds, (i.e., files, scanners).
Regularly required to remain in a stationary position, 30% of the time.
Occasionally required to stoop and bend.
Mental & Visual Demands: Regularly operate a computer for extended periods of time.
Specific vision abilities may be required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Regular use of office productivity machinery (i.e., a calculator, copy machine, fax machine, computer printer).
Work Environment and Hazards: Regularly move throughout the inside the Bank to access resources and individuals.
Daily local travel for bank purposes and/or on behalf of the bank (i.e., Customer/Business Calls).
The employee must be able to work schedules that meet the needs of the bank, which may include early morning, evening and/or weekend hours.
When in the office the noise level is moderate.

Nice To Haves

Progressive leadership responsibilities preferably in a Cash Management environment.

Responsibilities

Helps direct the Cash Management Department, ensuring an appropriate culture while delivering an exceptional level of customer service to internal and external customers.
Serves as cash management sales expert to the Commercial Lending Officers/Retail Branch Management/Relationship Banking regarding the establishment of cash management products and services.
Uses discretion when determining pricing and implements those recommendations ensuring the Bank is competitive in its offerings.
Maximizes commercial deposit relationships through promoting services to best meet the needs of bank customers, while assessing the potential risk and profitability of these relationships.
Performs routine site visits and annual reviews for commercial/business customers to further the relationship.
Develops the bank's current customer base and acquires new customers.
Helps solidify customer retention efforts by providing an exceptional level of customer service.
Helps coordinate/manage the implementation process for cash management products and services.
Recommends limits and ensures appropriate approvals for products.
Prepares and presents proposals for Business Services to customers and prospects.
Participate in the credit/loan and Sales meetings to anticipate new relationships which will need to be established at the Bank.
Meets with customers on a regular basis to review services, make product recommendations, complete customer reviews.
Ongoing cash management sales support to commercial customers.
Escalation point for critical department and or customer needs.
Helps ensure timely and accurate delivery of services and the positive resolution of any issues.
Ability to discuss/refer customer to other services offered by the Bank i.e. Mortgages etc.
Performs follow up calls to Cash Management customers to ensure needs are being met and to look for other potential sales opportunities.
Works with the SVP Cash Management Service and Implementation Officer in developing, maintaining, and monitoring internal controls and recordkeeping.
Develops and maintains relationships with other department and organizational leaders and maintains operational alignment with core values, vision, strategy and goals.
Collaborates with the SVP Cash Management Service and Implementation Officer on internal and external auditors and regulators with their respective engagements.
Continually monitors industry trends.
Recommends enhancements to increase bank's profitability.
Provides training and guidance to others in the department on new and existing processes.
Attends industry seminars/trainings/networking events relative to Cash Management offerings.
Participates in before/after hours and/or weekend community/networking events as warranted.
Effectively use tools and systems to be able to self-manage, organize, and complete work independently, proactively recognizing potential obstacles resolving them before they become an issue, managing to deadlines, creating action plans when not on track, enabling job functions to happen with minimal oversite and meeting conditions of satisfaction.
Assist internal, external, and regulatory auditors with the collection of requested materials as assigned with their respective engagements.
Use discretion in dealing with large amounts of sensitive, confidential information, while adhering to all Bank policies and procedures.
Readily volunteer and accept assignments to special tasks established to address specific issues and opportunities.
Adhere to all company policies, consistently demonstrating our core values and service standards.
In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and adheres to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements and policies as well as attending all required training sessions and completing all required on-line training courses.
Regular and consistent attendance is required to ensure a high standard of customer service.
Other duties as assigned, performing similar or related work as directed, required, or as situation dictates.
Supervises assigned staff, schedule and assign work, weight competing priorities directing staff according to business needs and established goals and objectives, identify and providing training to ensure professional development of team members; provide challenging opportunities that enhance career growth recognize and reward employees for accomplishments.
Create an inclusive work environment that encourages and rewards performance while recognizing individual needs and skills, working towards shared goals, contributing ideas, and accepting change.
Proactively seek out coaching/training opportunities for self and for the team to help with growth and advancement within the Main Street Bank team.
Monitor departmental procedures, making necessary changes to increase productivity and improve efficiencies – Communicating these changes to all stakeholders.
Monitor the day-to-day operations of the department to ensure all necessary tasks are complete and accurate, providing general guidance and supervision of the team’s goal management.
Ensures training and guidance to others in the department on new and existing processes.
Responsible for achieving strong results, despite balancing multiple complex demands.
Promotes and enhances the corporate culture and fosters the development and implementation of organizational vision, policies, and guidelines.
Monitor and ensure approval of bi-weekly timecards, review and approve time off requests for all members of the team always ensuring adequate coverage of department.
Completes timely checkpoints providing candid, and constructive performance feedback, recommends employment decisions, coaches, counsels, disciplines, and develops staff as necessary.