SUV Tour Driver

Robert's Hawaii, Inc.•Honolulu, HI

2d•$19•Hybrid

About The Position

This position is responsible for delivering high-quality, personalized transportation and tour services. You’ll be responsible for interacting with visitors throughout the tour while sharing captivating facts and stories about the beautiful island we call home. This role involves ensuring the safety and comfort of clients, providing knowledgeable and engaging tour experiences, and representing Roberts Hawaii with professionalism and courtesy.

Requirements

Must be at least 21 years old.
Familiarity with local streets, landmarks, and attractions.
Able to read, speak, and understand English.
Ensure that all documentation is current and valid, including: Hawaii Driver History Record, PUC (Physical Examination, Medical Clearance Card).
Ability to perform simple math functions, including counting and simple calculations.
Ability to work under pressure and manage tight schedules.
Strong interpersonal skills, with expertise in handling diverse and complex customer interactions.
Adherence to company policies and regulations, including Substance Abuse and DOT guidelines.
Ability to provide informative and engaging tours, adapting to client interests and needs.
Demonstrates a high level of professionalism, punctuality, and reliability.

Nice To Haves

Valid Driver’s License (CDL A or B with P endorsement is preferred but not required)

Responsibilities

Ensure all required driver documents are current and comply with DOT regulations.
Greet clients warmly and professionally, maintaining a high standard of personal appearance.
Conduct a thorough pre-trip inspection of the SUV, completing the Driver’s Inspection Report.
Address any maintenance or safety issues immediately.
Manage vehicle fueling, record fuel usage, and perform regular cleaning of the vehicle.
Coordinate with Dispatch Operations regarding any route or schedule changes, obtaining necessary approvals for deviations.
Maintain a clean, professional uniform and ensure that all required IDs are always worn.
Provide personalized and engaging tours, sharing knowledge about local attractions, landmarks, and points of interest.
Assist clients with special needs, including securing wheelchairs or other assistance devices as required.
Execute pick-ups and drop-offs efficiently and according to schedule.
Handle luggage, including labeling and loading as necessary, ensuring it is secure and organized.
Maintain accurate records of passenger counts, changes, and destinations, reporting to Dispatch as needed.
Deliver an exceptional tour experience, ensuring client satisfaction and comfort throughout the journey.
Perform a post-trip inspection of the vehicle to ensure it is in good condition.
Refuel and clean both the interior and exterior of the vehicle.
Complete necessary paperwork, including Vehicle Accident Reports and trip sheets, following company procedures.
Report any issues or incidents to Dispatch and management promptly.