Sustaining Engineer

LINCOLN TECHNOLOGY SOLUTIONS, Inc.•Cary, NC

23h•$95,000 - $115,000

About The Position

Lincoln Technology Solutions (LTS) is seeking a highly driven and technically strong Sustaining Engineer to support customer issue resolution, product reliability investigations, production engineering support, and electrical design activities across LTS display and control platforms. This role is an engineering position with significant interaction across Quality, Manufacturing, Electrical Engineering, Software Engineering, suppliers, and customers. The ideal candidate has a strong electrical engineering background, hands-on troubleshooting capability, electrical design experience, and experience operating in quality-heavy product environments such as ISO 9001, medical, or manufacturing quality settings. This role is best suited for an engineer who is comfortable working closely with Quality while maintaining technical ownership of engineering investigations, root cause analysis, corrective actions, reliability concerns, and production issue resolution. The Sustaining Engineer will report to the VP of Engineering.

Requirements

Bachelor of Science in Electrical Engineering or Computer Engineering
5-10 years of professional electrical engineering experience
Strong hands-on electrical troubleshooting and root cause analysis capability
Experience with electrical design, schematic capture, PCB layout, and design documentation
Experience working in a quality-heavy engineering or manufacturing environment
Experience supporting product reliability investigations, failure analysis, and corrective actions
Familiarity with ISO 9001, medical product environments, manufacturing quality practices, APQP/PPAP, 8D, FMEA, and root cause/corrective action methods
Experience with schematic review, PCB troubleshooting, hardware debug, and system-level analysis
Experience supporting manufacturing test, reliability testing, EMC testing, or production issue resolution
Strong technical communication skills with the ability to interface directly with customers, suppliers, and internal teams
Ability to work effectively across Engineering, Quality, Manufacturing, and external partners
Willingness to travel internationally

Nice To Haves

Experience with display systems, embedded systems, or electronic control platforms
Experience with high-speed digital interfaces, MCUs, FPGAs, LED backlight control, or video/display electronics
Experience with communication protocols such as I2C, SPI, CAN, or USB
Experience with display interfaces such as DisplayPort, eDP, MIPI, HDMI, or LVDS
Experience working with overseas manufacturing or engineering partners
Experience in medical, automotive, aerospace, or other highly controlled product environments
Experience supporting New Product Introduction (NPI), transition-to-production, and post-launch product support activities

Responsibilities

Serve as an engineering point of contact for customer technical issues, product concerns, and field escalations
Lead and support technical investigations related to electrical performance, reliability, manufacturing defects, and customer-reported failures
Work cross-functionally with Quality, Manufacturing, Electrical Engineering, Software Engineering, and external partners to identify root cause and drive corrective action
Provide clear technical communication to internal stakeholders, customers, and suppliers
Support customer-facing technical discussions, including issue reviews, investigation updates, and resolution planning
Provide engineering support for reliability analysis, failure analysis, and product quality investigations
Support root cause and corrective action activities, including 8D, CAPA-style investigations, and related documentation
Apply familiarity with ISO 9001, medical product environments, manufacturing quality processes, APQP/PPAP, FMEA, and corrective action methods
Review product history, test data, manufacturing data, schematics, layouts, BOMs, and system behavior to determine likely failure modes
Partner with Quality to ensure investigations are technically sound, well documented, and effectively closed
Support electrical design activities for new products, sustaining projects, product updates, and customer-specific modifications
Create, review, and update schematics and PCB layouts using Altium Designer
Design and modify mixed-signal, analog, and digital circuits to support display systems, control electronics, test platforms, and production hardware
Support hardware platforms containing MCUs, FPGAs, high-speed video/display interfaces, LED backlight controls, serializers, video bridges, and associated control systems
Evaluate component selections, BOM changes, alternate components, and design updates for performance, manufacturability, reliability, and long-term availability
Collaborate with Electrical, Software, Firmware, Mechanical, Quality, and Manufacturing teams to implement robust design solutions
Generate and maintain clear engineering documentation, design records, test results, and supporting technical materials
Perform hands-on electrical debug, PCB troubleshooting, and system-level failure analysis
Review schematics, PCB layouts, BOMs, and design documentation to support troubleshooting, design changes, and product improvement
Support hardware bring-up, validation, and production readiness activities
Support EMC testing, reliability testing, manufacturing test, and validation activities
Investigate component obsolescence, component substitutions, and production support issues
Work with manufacturing teams to resolve build, test, yield, and process-related concerns
Identify design, process, or documentation improvements that reduce recurring issues and improve product robustness
Collaborate with overseas suppliers, manufacturing partners, and engineering teams
Support supplier-related technical investigations, design updates, and corrective actions
Maintain effective communication with international engineering and manufacturing teams
Travel internationally as required