Sustaining Embedded Systems Engineer

Bevi•Boston, MA

1d•$120,220 - $148,507•Hybrid

About The Position

Bevi is seeking a Sustaining Embedded Systems Engineer to maintain the health, reliability, and cost-effectiveness of electronics and firmware across its installed fleet of connected beverage machines. This hands-on, firmware-focused role investigates field and factory failures, implements firmware fixes, coordinates electrical fixes with the EE team, manages component obsolescence and second sourcing, and works with contract manufacturers to maintain production and yields. The role reports to the Director of Embedded Engineering, who is responsible for technical standards, career growth, and development. Day to day, the engineer works as a dotted-line member of the Sustaining team, which prioritizes production and field issues and owns the cross-functional sustaining roadmap. The position partners closely with Mechanical, Software, Quality, Manufacturing, Technical Services, and contract manufacturing teams. The role requires being in the office at least three days per week and travel of up to 10% to contract manufacturers and customer sites.

Requirements

Bachelor of Science in Electrical Engineering, Computer Engineering, or a related field.
At least 3 years of hands-on experience developing and supporting firmware for connected electromechanical products, including meaningful work on products in production and in the field.
Strong proficiency in embedded C/C++ on ARM Cortex-M microcontrollers, including bare-metal and RTOS-based systems; FreeRTOS experience is a plus.
Experience debugging drivers and hardware interfaces.
Demonstrated ability to root-cause complex hardware/firmware failures and drive corrective actions to closure.
Comfort using oscilloscopes, logic analyzers, JTAG/SWD debuggers, protocol analyzers, DMMs, power supplies, and data loggers.
Hands-on familiarity with interfaces and protocols including UART, I2C, SPI, USB, CAN, Ethernet, and wireless technologies such as WiFi, LTE, and BLE.
Board-level skills including reading schematics and datasheets, PCB bring-up and debug, and basic rework of SMT and through-hole components.
Comfort with git and sound software practices, including code reviews and release management.
Experience supporting ECOs in a PLM system and working with contract manufacturers on PCBA yield and quality issues.
Experience with component obsolescence management and second-source qualification.
Familiarity with regulatory requirements such as UL, FCC, CE/UKCA, and EMC, and understanding how design changes affect certification.
Strong communication skills, including explaining failures and fixes clearly to engineers, Quality, and Technical Services.
Ability to travel up to 10% to contract manufacturers and customer sites.
Ability to work in the office at least 3 days per week.

Nice To Haves

FreeRTOS experience.
Circuit design experience.
Experience with embedded Linux or Android (AOSP) on SBC- or SoM-based designs.
Experience with Python or similar scripting for test automation and log analysis.
Experience with schematic capture and PCB layout tools such as Altium Designer.
Experience in food and beverage equipment, appliances, or other regulated consumer hardware.

Responsibilities

Lead firmware and electrical root-cause investigations of field, factory, and returned-unit failures using fleet telemetry, logs, failure analysis, and bench testing; maintain DFMEAs to capture and prevent known failure modes.
Drive corrective actions from definition through validation and release, then confirm their effectiveness in the field.
Triage and debug boot, platform, communication, and system-level issues across microcontroller boards and SBC/SoM platforms.
Support Technical Services and field teams with embedded diagnostics, troubleshooting guides, and escalations.
Own firmware fixes and improvements for released products, from root cause through implementation, testing, and release, following code review, version control, and release processes.
Debug firmware, driver, and hardware-interface issues involving peripherals, communication buses, timing, and power states using lab tools, and implement lasting fixes.
Debug issues on SBC/SoM platforms running embedded Linux or Android, including boot, kernel, driver, and connectivity problems; coordinate platform releases with Software.
Work with electrical engineering on board-level issues, read schematics, distinguish firmware from hardware failures, and propose circuit changes when appropriate.
Support ECOs in the PLM system when firmware or electrical changes affect released products.
Improve the reliability, serviceability, and cost of existing products and measure the impact of changes using fleet data.
Build and maintain internal tools to diagnose, monitor, and control machines in the lab and field.
Monitor component lifecycle and supply risk; lead obsolescence, last-time-buy, and second-source qualification efforts.
Evaluate and validate alternate components, including electrical testing, firmware impact, and regulatory implications.
Partner with Supply Chain and contract manufacturers to resolve shortages while maintaining quality and compliance.
Work directly with domestic and overseas contract manufacturers on PCBA yield, test failures, and process issues.
Support and improve end-of-line testing, test fixtures, and test firmware so issues are identified before products ship.
Partner with Quality on failure trending, NCRs, and CAPAs for electronics and firmware.
Collaborate with Quality and Sustaining teams on problem solving within the 8D framework.
Work with the Sustaining team to prioritize issues, communicate status, and flag risks and timing impacts.
Share field learnings with Embedded and New Product Development teams to improve next-generation designs.
Lead and participate in design reviews for continuous-improvement changes, communicating risks, tradeoffs, and next steps.
Create and maintain documentation so critical knowledge is not held by a single person.
Use AI tools to accelerate debugging, code generation, log analysis, and documentation.

Benefits

Comprehensive medical, dental, and vision insurance plans, with 95% of premiums paid by the employer.
401(k) with company match.
Flexible PTO, 12 company holidays, and additional paid sick leave.
Fully paid parental leave for birth and non-birth parents.
Employer-paid disability and life insurance.
Wellness and fitness reimbursements.
Monthly stipends for cell phone use and commuting costs.
Onsite snacks, weekly catered lunch, and unlimited Bevi beverages.
Happy hours, team-building events, bagel breakfasts, and Values awards.
Equity in the form of stock options for all employees.
Flexible spending accounts as part of the Total Rewards plan.