Sushi Shift Supervisor
About The Position
In addition to performing all required duties of a Sushi Clerk, the Sushi Shift Supervisor is responsible for the supervision and coordination of activities the Sushi department staff will perform. Responsibilities include; but are not limited to, planning, assigning, and directing work; staff development, rewarding and disciplining employees; addressing complaints and resolving problems. The Sushi Shift Supervisor will assist in overseeing the selling of all related items at the Sushi counter. They are also responsible for carrying out the duties listed below (other duties may be assigned). Leads by example; models correct behavior and adherence to company policies and procedures. Responsible for using the tools provided by management to ensure the success of the department. Required to perform all essential duties of a Sushi Clerk. Fills customer’s orders as requested. Make sushi following company instructions & recipes as provided. Responsible for the accurate recording of customer transactions, including the acceptance of payment by the company cash register procedures. Assists with duties and examines work for compliance with policies and procedures. Must be knowledgeable of merchandise sold in the Sushi Department and educate customers and staff on the preparation and use of merchandise. Assists with ordering, receiving, and merchandising. Assists with orders of all Sushi and all related items for the department. Processes purchase orders for implementation at the required deadline. Responsible for implementing and maintaining all marketing programs. Assists in training & developing all Sushi Department employees in product knowledge, suggestive selling techniques, merchandising techniques, & customer service skills on an ongoing basis. This job description is not meant to be an all-inclusive list of duties, responsibilities, and requirements. Still, it constitutes a general definition of the position's scope and function within our company. New Leaf Community Markets reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary. Carries out supervisory responsibilities by company policies and applicable laws. Responsibilities include assisting with the training of employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Sushi Shift Supervisors are expected to provide customer service that is extra ordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. Sushi Shift Supervisors are expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace.
Requirements
- High School diploma or general education degree (GED)
- Three to six months related experience and/or training, or equivalent combination of education and experience
- Ability to read and comprehend instructions, correspondence, and memos
- Ability to write routine reports and correspondence
- Ability to effectively present information in one-on-one situations
- Ability to speak effectively before groups of customers or employees
- Ability to communicate in English
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to calculate figures and amounts such as discounts, percentages, and volume
- Ability to apply common sense and understanding to carry out instructions
- Ability to resolve conflicts in a win-win manner
- Ability to analyze a variety of situations, think through a solution, and implement the solution
- Regularly required to stand for long periods; walk; frequently use hands; hands to finger; handle, or feel objects, tools, or controls
- Occasionally required to reach with hands and arms
- Occasionally required to climb or balance and stoop, kneel, crouch, or crawl
- Must frequently lift or move up to 50 pounds and occasionally lift and move up to 100 pounds
- Specific vision abilities required include close and color vision
Nice To Haves
- Customer service that is extraordinary and exceeds expectations
- Following established policies and guidelines that go beyond smiling and greeting customers
- Positive "can-do" attitude
- Treating others with respect
- Easily adjusting to changes in the workplace
Responsibilities
- Supervision and coordination of activities of Sushi department staff
- Planning, assigning, and directing work
- Staff development, rewarding and disciplining employees
- Addressing complaints and resolving problems
- Overseeing the selling of all related items at the Sushi counter
- Leading by example and modeling correct behavior and adherence to company policies
- Using provided tools to ensure department success
- Performing all essential duties of a Sushi Clerk
- Filling customer orders as requested
- Making sushi following company instructions and recipes
- Accurate recording of customer transactions and payment processing
- Assisting with duties and examining work for compliance with policies and procedures
- Educating customers and staff on sushi preparation and use
- Assisting with ordering, receiving, and merchandising of sushi and related items
- Processing purchase orders by required deadlines
- Implementing and maintaining marketing programs
- Training and developing Sushi Department employees in product knowledge, suggestive selling, merchandising, and customer service skills
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
