Sushi Lead - UNION - AVAILABILITY REQUIRED 4AM - 9PM

New Seasons Market • Portland, OR

2d • Onsite

About The Position

Provides exceptional customer service and product guidance to customers while responsible for directing the work of Sushi Clerks and participating in the production of premium sushi products. This role supports a retail operation that is open seven days per week and requires being scheduled at least 37.5 hours per week for shifts that include a mix of mornings, evenings, weekends, and holidays. Work schedules are based on business needs and may change seasonally or due to staffing demands. Reasonable accommodations related to scheduling will be considered in accordance with applicable federal, state, and local laws.

Requirements

• Previous experience in a fast-paced food, retail, grocery, or hospitality environment.
• Reads and speaks English to ensure safety, follow recipes/schematics, and effectively communicate with customers.

Nice To Haves

• Familiarity with handheld inventory scanners or price guns.
• Familiarity with service counter, including weighing and packaging.
• Basic understanding of "Organic Standards," "Cross-Contamination," or "FIFO" (First In, First Out) rotation.
• Industrial Kitchen: Rice cookers, sushi rolling and cutting equipment, fryer, and commercial refrigeration.
• Cutting Tools: Knives, specialized vegetable slicers, and sharpeners.
• Safety: Thermometers, industrial dishwashers, non-slip knives, cut-resistant gloves, standard PPE, and chemical sanitation kits.
• Technology: Scales and standard office software.
• Janitorial: Basic housekeeping and janitorial equipment.

Responsibilities

• Guides the daily work of department employees, assigning tasks and auditing the quality of presentations and signage.
• Ensures that department conditions, including signage, pricing accuracy, and case presentation are maintained to merchandising standards.
• Trains employees on production, terminology, product labeling, and customer engagement standards.
• Performs production of sushi items, including prepping ingredients, rolling, and garnishing.
• Prepares all sushi items strictly according to company recipes and artisanal standards to ensure consistency and quality.
• Monitors product quality by handling ingredients according to company policy.
• Executes department merchandising by stocking, rotating, and "facing" products with strict attention to quality and expiration dates.
• Performs daily operational tasks, including department opening/closing, processing special orders, and maintaining accurate pricing and signage.
• Performs logistical tasks such as receiving merchandise, verifying counts, and managing back-stock organization.
• Maintains a sanitary environment by cleaning equipment and storage areas in accordance with food safety standards.
• Monitors product integrity by identifying damaged or spoiled goods and reporting inventory discrepancies to management.
• Communicates effectively with store leadership regarding safety, security, or customer service issues that may impact store operations.
• Prioritizes and completes assigned tasks based on department needs and changing business conditions.
• Applies job-related judgment to address operational issues and routine decision-making in accordance with company policies and safety standards.
• Works scheduled shifts based on business needs and maintains reliable attendance in accordance with company policy and applicable laws.
• Follows workplace safety practices and reports hazards, equipment issues, or compliance concerns promptly.
• Uses company resources appropriately and complies with company policies, procedures, and standards of conduct.
• Provides responsive, courteous, and solutions-focused customer service by identifying customer needs, offering appropriate product guidance, and resolving concerns in accordance with company standards.
• Communicates respectfully and collaborates with team members and leadership to support a productive work environment.
• Contributes to an inclusive and respectful workplace by treating coworkers and customers fairly and using inclusive communication.
• Performs basic arithmetic (addition, subtraction, multiplication, and division) for unit counts, weight tares, and handling transactions.
• Reads and speaks English to ensure safety, follow recipes/schematics, and effectively communicate with customers.
• Completes other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed