Remote Survey Research Interviewer - Part-Time

Hendall•Rockville, MD

3d•Remote

About The Position

Hendall is hiring flexible part-time Survey Research Interviewers! We are looking for staff to help conduct structured calls and complete short surveys, entering participant responses into a computer assisted telephone interviewing (CATI) system. Calls are made in English only. Paid training is provided.

Requirements

Candidates must have a bachelor's degree or at least 4 years' work experience to be considered
Demonstrated verbal, written and interpersonal communication skills
Demonstrated active listening skills and the ability to navigate the survey system while accurately entering data
Clear and professional telephone speaking voice and ability to read accurately from a script
Computer literacy skills including keyboard skills, ability to enter data accurately, and basic troubleshooting for using and accessing computer systems
Fluent in reading and writing in English
Ability to work set schedule to meet project objectives which includes a minimum of 20 hours during the calling effort
Hours available are Monday through Friday 12pm to 8pm Eastern.
A set daily schedule of the same work schedule is preferred.
Ability to read scripted questions and responses verbatim

Nice To Haves

Prior experience as a survey research interviewer strongly preferred
Previous experience collecting and recording data over the phone or in person is preferred
Experience working with MS Office products, such as MS Teams, Word, and Excel

Responsibilities

Conduct outbound calls structured protocol.
Accurately capture details of each call made into a CATI system.
Able to be on the phone for a full shift and be comfortable in making a high volume of calls with specific time constraints
Complete all training activities
Follow written communication scripts
Maintain standards for quality and production
Be receptive and quick to implement constructive feedback