Survey Analyst

State of North Carolina•Raleigh, NC

3d•$26 - $32

About The Position

This is a part-time temporary position and there are no leave or retirement benefits offered with this position. This position will provide support to the Quality and Evaluation sections of The Division of Health Benefits (DHB). The Survey Analyst will be responsible for ensuring consistent, high-quality survey design and support across the organization.

Requirements

Bachelor’s degree in psychology, sociology, or social work or a human service programmatic field, from an appropriately accredited institution; or Bachelor’s degree from an appropriately accredited institution and two years of program evaluation or consultative experience in human service programs; or an equivalent combination of education and experience.

Nice To Haves

Strong understanding of program monitoring and evaluation
Ability to interpret complex data, data sets and other information and to identify and communicate trends and probable outcomes
Demonstrated experience developing and implementing user-friendly and comprehensive dashboards and/or reports
Knowledge of national and standard health and quality of care measures (NCQA-HEDIS and others)
Ability to effectively identify and present trends to senior leadership.
Demonstrated skill in creating and maintaining collaborative working relationships with a variety of stakeholders with different areas of expertise.

Responsibilities

Develop effective surveys, reporting templates, and other data collection processes
Provide meaningful qualitative and quantitative analysis of the impact of quality metrics for performance improvement
Perform comprehensive process monitoring to oversee and adjust programs and policies
Develop high-quality, public-facing, internal presentations, reports, and dashboards
Serve as a liaison to quality management, population health, and other DHB units related to the monitoring and evaluation of quality measures and performance improvement